COM 295T Wk 1 – Apply: Signature Assignment: Credibility and Empathy

Using Emotional Intelligence to Show You Care

Managers need to be prepared to handle employee situations with empathy and emotional intelligence (EQ). The goal of this activity is to demonstrate sincere interest in others and show your emotional intelligence in challenging situations.

Wang-Li, an engineer at Cog Engineering, just learned that he must fly back home to China for a family emergency. How do his managers react to his telling them about the situation? How would you?