HCS 321 Wk 1 Discussion – Evaluating Communications begin initial post

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.

Due Thursday

Respond to the following in a minimum of 175 words:

• Select 1 of the 3 scenarios that contain communications in a health care setting. Describe the problematic aspects of the communication in your selected scenario and how you would raise these issues to the employees in the scenarios and help improve their communication skills.

In your response posts, discuss if you agree with your classmates’ identification of problematic aspects and methods for improving their communication skills.

Scenario 1

Justin is a front office assistant at a local physician’s office. The X-ray technician called Justin over to help him with some paperwork. Justin noticed the patient’s X-ray and thought it would be funny to post the X-ray on his Facebook page and ask his friends to guess what the image resembled. Later in the day, the X-ray technician recognized the image on Justin’s Facebook page and felt it was important to address the issue with Justin’s manager the next day.

Scenario 2

Jana works in a long-term care facility that cares for all types of patients. Jana receives emails from multiple co-workers throughout the day, but today she received the following email from Sean:

Hi Jana,

I noticed that I DIDN’T receive your monthly report yesterday. I NEED IT ASAP TODAY so that I can finish the final report.

Thanks, Sean

Scenario 3

Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow-up questions. Robert asked the assistant to speak up because of some background noise. The assistant starts to speak slower and enunciate her words instead of speaking louder.

Due Monday

Post 2 replies to classmates or your faculty member. Be constructive and professional.

HCS 321 Wk 2 Discussion – Social Media and Communication Skills post 1st response

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.

Due Thursday

Respond to the following in a minimum of 175 words:

• Read 9 Ways Social Media Is Impacting the Business of Healthcare from Healthcare Finance. How does social media affect the quality of consumer relationships and communication in health care? Are there new communication skills needed by health care managers to effectively leverage social media?

Due Monday

Post 2 replies to classmates or your faculty member. Be constructive and professional.

HCS 321 Wk 3 Discussion – Conflict Management – post initial response

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.

Due Thursday

Respond to the following in a minimum of 175 words:

• Why is it important for health care managers to have strong conflict management skills? Provide an example from your professional experience when conflict management skills were used effectively.

Due Monday

Post 2 replies to classmates or your faculty member. Be constructive and professional.

HCS 321 Wk 4 Discussion – Reports, Requests for Proposals, and Proposals – post initial response

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.

Due Thursday

Respond to the following in a minimum of 175 words:

• In your first post, you will play the role of Rick and write a reply email to Sofia in which you will explain the difference between reports, requests for proposals, and proposals in a professional and effective manner. In your reply posts, discuss the strengths and weaknesses of your classmates’ emails.

From: Sofia Johnson, Office Assistant

To: Rick Longhorn, Senior Office Director

Hi Rick,

Do you have a moment? I was asked by Lucy to train the new office assistant. She asked me what the difference between reports, requests for proposals, and proposals is. Can you please assist me? I’m not sure how to properly respond to her question and would like to get your input.

Thanks, Sofia

Due Monday

Post 2 replies to classmates or your faculty member. Be constructive and professional.

HCS 321 Wk 5 Discussion – Teamwork- post initial response

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.

Due Thursday

Respond to the following in a minimum of 175 words:

Read The Advantages of Teamwork in Today’s Health Care Organizations from the Houston Chronicle.

• How can health care administrators employ these strategies related to teamwork to improve the performance of their organization?
• How can effective organizational communication improve the quality of teamwork in an organization?

Due Monday

Post 2 replies to classmates or your faculty member. Be constructive and professional.