HCS 321 Wk 1 Discussion – Evaluating Communications begin initial post

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HCS 321 Wk 1 Discussion - Evaluating Communications begin initial post
HCS 321 Wk 1 Discussion – Evaluating Communications begin initial post
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HCS 321 Wk 1 Discussion – Evaluating Communications begin initial post

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.

Due Thursday

Respond to the following in a minimum of 175 words:

• Select 1 of the 3 scenarios that contain communications in a health care setting. Describe the problematic aspects of the communication in your selected scenario and how you would raise these issues to the employees in the scenarios and help improve their communication skills.

In your response posts, discuss if you agree with your classmates’ identification of problematic aspects and methods for improving their communication skills.

Scenario 1

Justin is a front office assistant at a local physician’s office. The X-ray technician called Justin over to help him with some paperwork. Justin noticed the patient’s X-ray and thought it would be funny to post the X-ray on his Facebook page and ask his friends to guess what the image resembled. Later in the day, the X-ray technician recognized the image on Justin’s Facebook page and felt it was important to address the issue with Justin’s manager the next day.

Scenario 2

Jana works in a long-term care facility that cares for all types of patients. Jana receives emails from multiple co-workers throughout the day, but today she received the following email from Sean:

Hi Jana,

I noticed that I DIDN’T receive your monthly report yesterday. I NEED IT ASAP TODAY so that I can finish the final report.

Thanks, Sean

Scenario 3

Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow-up questions. Robert asked the assistant to speak up because of some background noise. The assistant starts to speak slower and enunciate her words instead of speaking louder.

Due Monday

Post 2 replies to classmates or your faculty member. Be constructive and professional.