MGT 312T Wk 3 – Practice: Week 3 Knowledge Check

Equity theory is a model of motivation that explains how people strive for fairness.

In Maslow’s need hierarchy, the most basic need (and the one that must be met first) is physiological.

Step 1 of the performance management process is monitoring and evaluating performance.

Motivation explains why we do the things we do.

Intensity pertains to the amount of effort being invested in an activity.

______ justice is the perceived fairness of how resources and rewards are distributed or allocated.

An instrumentality represents an individual’s belief that a particular outcome is contingent on accomplishing a specific level of performance.

______ is the process of strengthening a behavior by contingently withdrawing something displeasing.

______ is the positive or negative value people place on outcomes

_____ is the extent to which a job enables an individual to experience freedom, independence, and discretion.

Multiple Choice

Autonomy

Task variety

Experienced responsibility

Task identity

Task management

Perception is influenced by three key components: the characteristics of the perceiver, of the target, and of the situation.

Managers can have great impact on fixed individual differences.

___________ occurs when an individual is “turned on to one’s work because of the positive internal feelings that are generated by doing well.”

Multiple Choice

Organizational citizenship behavior

Intrinsic motivation

Extrinsic motivation

Job satisfaction

Job dissatisfaction

Feedback has only one primary purpose for those who receive it: motivation.

True or False

Prejudice is one of the most common barriers to implementing successful diversity programs.

In the self-serving bias, employees attribute their success to internal factors and their failures to external factors

Diversity refers to age, gender, and religion, but does not include personality.

The last step in effective performance management is

Multiple Choice

providing consequences.

monitoring performance.

reviewing performance.

defining performance.

evaluating performance.

Intrinsic rewards are psychic and self-granted.

True or False

Performance management is a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Foundations of Motivation—Hot Topic

This video case provides valuable insights into Hot Topic, a music and clothing retailer. The company has made Fortune’s 100 Best Companies to Work For list, and interviews with the CEO and other employees explain why. Hot Topic has a unique organizational culture with an accompanying and similarly unique performance management and motivation program. Opting for an open, no-walls corporate office, CEO Betsy McLaughlin hopes to foster communication, motivation, and increased performance by removing many of the barriers to cooperation and creativity found in many corporations today. This case will allow you to see how Hot Topic employees are motivated and some of the incentives the company uses in their performance management system.

Click play to start the video and answer the questions that appear below. NOTE—You must answer every question. After all questions are answered, you can review and change your answers before submitting.

Hot Topic CEO Betsy McLaughlin, describes a clear and consistent message communicated to and possessed by employees—passion! She then says that the company translates this passion into positive customer experiences, the overarching goal of the company. Based on the fact that a “passion for the concept” is so important to the culture of Hot Topic, which of the following statements is most likely an accurate statement?

Multiple Choice

Pay for performance would be a good way to motivate the employees of Hot Topic.

Behavioral goals, as opposed to specific objective goals, would be commonly used in the performance management system at Hot Topic.

Performance management is likely not a high priority for Hot Topic.

Financial performance measures are the most likely method of evaluating employee performance.

Performance evaluations at Hot Topic likely are biased by leniency.

Which of the following best describes the motivation generated by the Concert Reimbursement program?

Multiple Choice

Meaningfulness

Extrinsic

Intrinsic

Psychic

Inspirational

Which aspect of intrinsic motivation is illustrated by Betsy McLaughlin in the video?

Multiple Choice

Choice

Inspiration

Achievement

Meaningfulness

Non-financial

Based on the description of Torrid, which of the following statements would most likely be accurate concerning the employees working with the customers in this store?

Multiple Choice

They are motivated primarily by financial extrinsic rewards.

The goals they set are primarily task oriented in nature.

They derive great motivation from nonfinancial extrinsic rewards.

Managers would only rarely need to use reinforcement or punishment with them.

They are intrinsically motivated through meaningfulness of their jobs.

______ refers to how long we focus on an activity.

Multiple Choice

Volume

Intensity

Integration

Persistence

Direction