IT 205 Week 6 Week Six Knowledge Check

Week 6 Knowledge Check

The material presented below is not meant to be a comprehensive list of all you need to know in the content area. Rather it is a starting point for building your knowledge and skills. Additional study materials are recommended in each area below to help you master the material.

Personalized Study Guide Results

Score 12 / 12

Concept: Managing Data

Materials on the concept

• Enterprise Application Challenges
• Operational and Analytical CRM
• Supply Chain Management Software

1.

What do CRM systems typically require to overcome challenges with information?

Organization-wide definitions

Data cleansing work

Information technology resources

Hardware

2.

What are analytical CRMs based on?

SQL database

Oracle database

Data warehouse

ERMs

3.

What type of system will allow an organization to track and manage inventories at efficient and effective levels, helping them to lower costs and improve availability of products for customers?

Employee relationship management

Customer resource management

Cloud computing

Supply chain management

Concept: Data Quality

Materials on the concept

• Supply Chain Management Software
• Enterprise Application Challenges

4.

To model its existing supply chain and make better decisions about managing inventory, a firm would implement the type of SCM called supply chain ________ systems.

planning

decision

inventory

organizing

5.

What might each participant using supply chain management systems do to ensure data quality?

Enforce existing processes and how they are used.

Align goals across other departments.

Change processes and the way it uses information.

Enter timely information accurately

6.

Enterprise applications are based on an organization-wide definition of what?

Funding

Management

Data

Work

Concept: Customer Intimacy

Materials on the concept

• What is Customer Relationship Management?
• Global E-business and Collaboration
• Customer Relationship Management Software

7.

What type of enterprise application helps an organization know who their customers are, how to contact them, and what products and services they use?

Supply chain management

Learning management software

Human Resource management

Customer relationship management

8.

What module uses much of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners?

Partner relationship management (PRM)

Sales force automation (SFA)

Employee relationship management (ERM)

Supply chain management (SCM)

9.

Which module within a CRM helps organizations increase productivity and improve sales with their customers?

Marketing

Customer service

Human Resource

Sales force automation

Concept: Enterprise Systems

Materials on the concept

• What are Enterprise Systems?
• Enterprise Software
• 8.4. Enterprise Applications: New Opportunities and Challenges
• Business Value of Enterprise Systems

10.

What systems help an organization understand what is happening within their business as a whole?

Integrated systems

Sales and marketing systems

Finance and accounting systems

Individual enterprise systems

11.

Sales and marketing and manufacturing and production are two of the business processes supported by enterprise systems. What are the other two?

Information technology and manufacturing and production

Manufacturing and production and technical support

Human Resources and finance and accounting

Human capital management and customer relationship management

12.

What is a benefit enterprise systems offer organizations that will improve their customer’s experiences?

Improves employee satisfaction

Introduces more standalone systems

Reduces customer support calls

Rapid response to customers