BSA/520

OPERATIONS, MAINTENANCE AND SUPPORT OF IS

The Latest Version A+ Study Guide

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BSA 520 Wk 1 – IT Governance

Read the Gail Industries Case Study.

Imagine you are the IT manager for Gail Industries. You will meet with a new business analyst team at the Smallville customer site. The project sponsor has asked you to spend time with the business analyst team to emphasize the importance of IT governance.

Create a 10- to 12-slide media-rich overview and brief analysis presentation with speaker notes in which you:

• Examine the role of IT governance and why it is important in the IT industry.
• Analyze key aspects of IT governance, including enterprise resource planning and transaction processing systems.

Format citations according to APA guidelines.

Submit your assignment.

BSA 520 Wk 2 – Audit Objectives and Techniques

Your Smallville client has asked you to gather details to meet IT audit requirements to determine whether IT services meet the organization’s objectives. Prepare a report for your Smallville client on IT audit objectives, risk assessment, and what help you may need from them to complete this task.

Review the Gail Industries Case Study.

Write a 3- to 4-page report or create a 12- to 16-slide media-rich presentation with speaker notes in which you:

• Describe the reasons it is important to conduct periodic reviews of information systems to determine whether they continue to meet the organization’s objectives.
• Discuss the importance of the organization’s policies and practices as they relate to information systems and IT infrastructure.
• Identify strategic and operational objectives for planning for the audit.
• Evaluate different risk assessments techniques and monitoring tools to consider during an audit process.

Note: You are preparing for a systems audit, not a financial audit. Frame your analysis around the systems, not the accounting or finance aspects directly.

Format citations according to APA guidelines.

Submit your assignment.

BSA 520 Wk 3 – Risk and Threat Assessment Report

Your Smallville client has asked Gail Industries to investigate the exposure to external users doing transactions over the internet. As the Gail Industries IT manager, you must prepare the report for the executive leadership.

Review the Gail Industries Case Study. 

Analyze risks and threats associated with operating systems, networks, and database systems.

Write a 4- to 5-page report for the top management, including a 1-page executive summary. Include the following in your report:

• Risk and threats associated with conducting transactions over the internet
• Threats related to operating systems, networks, and system software
• Risk related to different database deployment models in a distributed environment

Note: You will address risk mitigation and provide recommendations in Week 4.

Format citations according to APA guidelines.

Submit your assignment.

BSA 520 Wk 4 – Risk Mitigation Step Plan

The Smallville client leadership has accepted your risk and threat assessment and has asked you to brief them on how to mitigate against the risks and threats you identified to reduce the probability of occurrence and reduce the impact severity.

Review the Gail Industries Case Study.

Write a 3- to 4-page risk mitigation step plan. Include the following:

• Control techniques to mitigate the risks and threats you identified in your assessment report from Week 3
• Data management practices to ensure the integrity and optimization of databases and intellectual property

Format citations according to APA guidelines.

Submit your assignment.

BSA 520 Wk 5 – Systems Operations and Maintenance Practices

As a requirement of the Smallville contract, Gail Industries must conduct an information systems review to determine whether the systems meet and continue to meet the organization’s objectives.

Review the Gail Industries Case Study.

Prepare a 4- to 5-page information systems review. Include the following:

• An evaluation of current systems operations and maintenance practices
• Determination of whether the level of service from internal and external service providers is defined and managed
• Recommendations for improvements

Format your citations according to APA guidelines.

Submit your assignment.

BSA 520 Wk 6 – Configuration Management and Change Management Practices

Imagine you are an IT manager for an organization and you are advocating for an update of the organization’s configuration management and change management practices.

Write a 1- to 2-page change management and configuration management plan to present to the board. Address the following:

• Explain change management practices and the benefits of updating and implementing such practices.
• Identify best practices for change management process including policy, procedures, systems changes to hardware and software, and business operations.
• Outline a configuration management plan for systems and process changes to the computing environment and business environment.

Note: Media-rich slides are not required for this assignment, but you are encouraged to include media as appropriate.

Format citations according to APA guidelines.

Submit your assignment.

BSA 520 Wk 6 – Signature Assignment: Infrastructure, Best Practices, and Security

Review the Gail Industries Case Study.

Write a 3- to 4-page review of Gail Industries’ security and infrastructure policies and practices, and formulate recommendations for improvements. Include the following:

• Details and background of the organization’s existing policies, practices, and infrastructure used to protect intellectual and physical assets—including such areas as firewalls, passwords, encryption, physical security, and security practices
• Brief analysis to determine if the organization’s security practices and infrastructure are meeting current industry standards and applying best practices, including any missing elements in the current organizational security practices and an explanation of the importance of the missing elements
• Recommendations to correct any shortcomings in the policies, practices, and infrastructure and how the organization can ensure the new system will be maintained

Format citations according to APA guidelines.

Submit your assignment.