BSHS 305 Week 5 Final Exam

Complete the Final Exam.

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Final Exam

Indicate your answer to each of the following questions by highlighting your choices. Each correct answer is worth .5 points.

1. Which one of the following skills best helps the human services professional understand the client’s environment?
2. Listening
3. Report writing
4. Problem solving
5. Advising

2. Ethical codes adopted by a profession are usually based on the premise that
3. the solution to every problem can be found in the ethical code
4. professions can police themselves.
5. professionals cannot be trusted to make their own decisions
6. ethical codes will eliminate mistakes in service delivery

3. The concept of less eligibility was introduced in 1834 to
4. punish criminals
5. limit the expansion of services to the poor
6. promote institutional reform in prisons, almshouses, and asylums
7. emphasize the benefits of social engineering

4. Which of the following would be consistent with the medical model approach to delivering human services?
5. Providing parenting classes for pregnant teens
6. Prescribing antidepressant medications
7. Providing subsidized housing
8. Running alcoholics anonymous group meetings

5. Managed care has influenced human services in all of the following ways EXCEPT
6. requiring more case management
7. requiring external review for all cases and procedures
8. recommending approval of the lowest level of care needed
9. raising the cost of services

6. Which one of the following best characterizes the Americans with Disabilities Act (ADA)?
7. Patterned after the Manpower Development Act
8. Patterned after affirmative action legislation
9. Intended to provide people with disabilities access to goods and services 
10. Intended to address areas such as employment, goods and services, and participation in the political process

7. Clients seeking human services can benefit from technology
8. without worrying about confidentiality issues
9. without knowing much about computers themselves
10. without physically meeting with a professional
11. without worrying about the quality of services

8. According to the text, factors that influence how a client defines and resolves a problem include all of the following EXCEPT
9. the qualifications of the helper
10. the client’s developmental needs
11. the client’s cultural values
12. how the client perceives the situation

9. Supporting activities such as films, speakers, school programs, and pamphlets educate the population, which is a goal of the
10. human service model
11. public health model
12. medical model
13. all three models

10. The whole person refers to one of the following:
11. the person and his or her environment
12. the person and all the medical personnel involved
13. the person and relationships with all the family
14. the person and the problems he or she faces

11. Empathy is best described as
12. crying when someone else is hurt
13. feeling sorry for others
14. acceptance of others and seeing their situation from their perspective
15. being able to read another person’s mind

12. Self-determination is a critical value because
13. the worker has the expertise to make excellent choices
14. the client needs to assume responsibility
15. the worker needs to take more responsibility
16. the client is resistant to help

13. Which of the following is the process that assists helpers with understanding their own attitudes and feelings?
14. Self-awareness
15. Clinical judgment
16. Congruence
17. Ethical integrity

14. Important considerations when making a referral include all of the following EXCEPT
15. having the personal phone number and e-mail address of the person to whom you are referring the client
16. ensuring that the referral agency is able and willing to provide the service the client needs
17. knowing the eligibility criteria for the referral agency
18. determining that the referral agency is accessible geographically

15. The cornerstone of helping is
16. communication skills
17. rapport
18. the helping relationship
19. the clients

16. Which of the following is NOT true of crisis intervention?

1. It is a time-limited service.
2. It usually involves only one helper to provide services.
3. It focuses on the client’s current life situation.
4. The helper must quickly establish trust.

17. The client empowerment model is effective when
18. clients are part of the majority culture
19. clients can easily articulate their cause
20. clients have past experience organizing
21. clients are taught how to promote change

18. A code of ethics includes all EXCEPT
19. the goals of the profession
20. guidance for professional behavior
21. contributions to a professional identity
22. instructions for all ethical dilemmas

19. The worker’s assurance that information the client divulges will remain between the two of them reflects a commitment to
20. friendship
21. confidentiality
22. service
23. competence

20. What term refers to the client’s right to know about helper qualifications, treatment procedures, costs of services, confidentiality, and access to records?
21. Information strategies
22. Knowledge sharing
23. Informed consent
24. Ethical disclosure