CIS 296 Week 3 Individual: Troubleshooting Computer Hardware Worksheet 2

Complete the Troubleshooting Computer Hardware Worksheet 2 (Appendix I).

Submit your assignment using the Assignment Files tab.

Appendix I

Troubleshooting Computer Hardware Worksheet Two

In this worksheet, you must identify solutions to four separate computer printer problems. For each solution, you must prepare an answer of at least 150 words within the boxes below. This assignment is due Week Three.

Part One: Wireless Printing

Problem

Printer will not print wirelessly.

Details

Julie has just purchased a Canon Pixma™ iP6220D inkjet printer for her house. She connected it to her laptop computer using her USB cable and it works fine; however, Julie regularly uses her laptop in different locations throughout the house, so using a USB cable for printing is not an option. She tried to send a document to the printer wirelessly, but it did not work.

Question

1) What type of wireless technology does the printer use? What optional part(s) do you need for the printer to make it work wirelessly?

2) Julie’s notebook does not support Bluetooth® technology. Suggest a device that she can purchase that will use a USB port and allow her to connect to her printer wirelessly.

Hint: Use the internet to find answers and solutions to these questions.

Answer

Part Two: Cleaning an HP LaserJet™ Printer

Problem

LaserJet™ printouts are faded and show smeared toner.

Details

Users are complaining that the office HP LaserJet™ 5200 printer is showing signs of wear. Printouts are faded and sometimes show specks, lines, and smeared toner. You replace the toner cartridge, but the problem persists.

Question

What do you believe is causing the toner to appear smeared and faded on the printouts? How would you solve this problem?

Answer

Part Three: Printer Maintenance Kit

Problem

LaserJet™ printouts are faded and show smeared toner.

Symptom

You finished cleaning your HP LaserJet™ 5200 printer, but the toner is appearing smudged and faded on your printouts. You decide to address the problem by using a LaserJet™ maintenance kit.

Question

1) At what page count does HP suggest you install a maintenance kit?

2) What is the part number of the maintenance kit you would need, and how much does it cost?

3) List the parts of the maintenance kit and the steps required to install them.

Answer

Part Four: Clearing Paper Jams

Problem

Printer stops printing, and paper fails to leave printer.

Details

You hear a crumpling noise coming from inside your HP LaserJet™ 5200 printer. On the LaserJet™ message panel, an error message reads “Paper Jam.”

Question

Search the HP website for instructions for clearing a paper jam. List the necessary steps below. Also, include a brief description of all the components you must interact with during the clearing process.

Answer