CIS 297 Wk 1 Apply – Module 14 Test

Click MindTap Access in the Course Content section to locate the test.

Complete the Module 14 Test in the Apply folder.

Note: You have one attempt to complete the test.

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

1. Details

1. Processes

1. Performance

1. Startup

What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time?

1. Event Viewer

1. Reliability Monitor

1. Performance Monitor

1. Resource Monitor

A technician mistakenly uninstalled an application that is crucial for the productivity of the user.

Which of the following utilities will allow the technician to correct this issue?

1. System Restore

1. System Configuration

1. Component Services

1. Computer Management

A technician removed several instances of malware from a customer’s Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files.

Which of the following is the most likely cause for this error?

1. The malware removal process changed the file association for the .doc file type.

1. The application used to open .doc files was corrupted during the malware removal process.

1. The malware removal process deleted the file the user was attempting to open.

1. The DLL file for the .doc file type was erased during the malware removal process.

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.

What is the first step you should take in resolving this issue?

1. Research the error message on the web.

1. Disable all startup processes and services.

1. Boot into Safe Mode with Networking.

1. Call the customer and ask him to describe the error message.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.

Which of the following steps should the technician take next?

1. Use the tasklist utility to locate the PID for the explorer.exe process.

1. Use the tasklist utility to end the explorer.exe process.

1. Use the taskkill utility to locate the PID for the explorer.exe process.

1. Use the taskkill utility to end the explorer.exe process.

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted.

How can you permanently resolve this issue?

1. Uninstall the application.

1. Disable the application in System Configuration.

1. Stop the application process in Task Manager.

1. Stop the application process using taskkill.

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.

Which of the following tools is used to launch the Windows Memory Diagnostic tool?

1. mdsched.exe

1. dxdiag.exe

1. compmgmt.msc

1. taskschd.msc

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input.

Which of the following steps can be taken to end the application process without exiting other open applications?

1. Open Task Manager and end the process associated with the application.

1. Open Task Scheduler and end the scheduled task associated with the application.

1. Restart Windows and relaunch the application to verify it will launch.

1. Press the computer power button and hold it for five seconds.

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

1. Users

1. Processes

1. App history

1. Startup

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally.

Which of the following is the most likely reason for this issue?

1. The operating system or driver is causing the issue.

1. The application is corrupt or missing.

1. Windows does not have a file association for the application.

1. The pagefile.sys file is missing or corrupt.

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.

Which of the following is the most likely reason for this issue?

1. System Restore is turned off.

1. Windows 10 does not use System Restore.

1. File History is turned off.

1. Windows 10 is corrupt.

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.

Which of the following tools should the technician use?

1. Services Console

1. Task Manager

1. Print Management

1. Resource Monitor

A technician is troubleshooting a Windows computer experiencing slow startup.

Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?

1. The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

1. The technician should permanently disable all startup processes in System Configuration.

1. The technician should back up user data and reinstall Windows and all applications.

1. The technician should disable all scheduled tasks in Task Scheduler and reboot the system.

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.

What step should be considered next to resolve this problem?

1. Update network settings.

1. Restart services.

1. Kill tasks.

1. Disable application startup.

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.

Which of the following steps can the technician take to verify her suspicion?

1. Use the Services Console to stop and start the Spooler service.

1. Use services.msc to disable the Spooler service.

1. Use Device Manager to verify the printer is properly recognized.

1. Use File Explorer to erase all print jobs in the print queue.

In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

1. Applications

1. Services

1. Processes

1. Performance

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.

What display setting will the user adjust?

1. Resolution

1. Color depth

1. Refresh rate

1. Multiple displays

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

1. Performance Monitor

1. System Configuration

1. Data Sources

1. Event Viewer

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.

Which of the following best describes the reason for this issue?

1. The user must open the command-line interface using Run as administrator.

1. The user needs to sign out and sign back in as an administrator.

1. The computer has a failing hard disk drive.

1. The user is mistyping the command at the command line.