CMGT 445 Week 4 Supporting Activity: Help Desk Support

Creating a help desk or support desk may be an essential component of your system implementation in providing immediate support for your customer base using the new technology.

Conduct a search on various help desk implementations. Based on your research, discuss the different areas of help desk support, such as the various levels (Level 1, 2, and 3), as well as in-house or outsourced help desk.