COM 295 Week 1 Knowledge Check

Instructions

1.

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

injunction process

stimulus discrimination process

interpersonal communication process

habituation process

2.

_____ is the process of interpreting messages from others into meaning.

Reasoning

Encoding

Classifying

Decoding

3.

All outgoing messages are encoded and all incoming messages are decoded through:

A filter of lifetime experiences

The process of injunction

The trickle-down effect

Mapping activities

4.

_____ is the component of active listening in which nonverbal communication plays a vital role.

Reflection

Retrospection

Paying attention

Meditation

5.

Reflecting is the component of active listening which entails:

active nonverbal communication.

approaching conversations with a judger mind-set.

making sure you understand others by frequently paraphrasing what you’re hearing.

Agreeing with everything you hear to ensure harmony and goodwill.

Concept: BARRIERS TO COMMUNICATION

Materials on the concept

• Mastering Team Skills and Interpersonal Communication
• Listening, Team Communication, and Difficult Conversations
• Exploring the Communication Process

6.

Which of the following communication trends is considered a barrier to effective listening?

Giving employees advice only if necessary or when requested

Rarely using the either/or approach

Relying excessively on the use of communication technology

Approaching conversations with a learner mind-set.

7.

Which of the following statements about defensive comments is true?

They are the result of high self-awareness.

They increase trust and goodwill in group discussions.

They cause people to attack others in an effort to protect themselves.

They simplify the exchange of honest opinions

Concept: RECOGNIZING CULTURAL DIFFERENCES

Materials on the concept

• Understanding the Concept of Culture
• Communicating across Cultures
• Improving Intercultural Communication Skills

8.

Which of the following is characteristic of high cultural intelligence?

The ability to work by a rigid set of rules and guidelines

The ability to superimpose one’s own culture upon all others

The ability to interpret the behavior of people worldwide through a single culture’s framework

The ability to approach cross-cultural work relationships from a learner mind-set.

9.

How do individualists differ from collectivists?

Individualists value obligation over choice, unlike collectivists

Collectivists see themselves as distinct from their family members, unlike individualists

Individualists prefer direct communication, unlike collectivists.

Collectivists network in temporary

10.

Which of the following is a feature of low performance societies?

There is more emphasis on results than on relationships

Measurable goals and objectives are prioritized in meetings.

Feedback is viewed as essential to improvement

Expressions of loyalty and sympathy are valued.

11.

The cultural dimension of assertiveness deals with:

the degree to which cultures are willing to sacrifice current wants to achieve future needs

the way in which cultures socialize members to feel in uncertain, novel, surprising, or extraordinary situations.

the division of roles between men and women in society.

the level of confrontation and directness that is considered appropriate and productive.

12.

Which of the following is characteristic of people from low humane orientation cultures?

They consider taking time to talk about feelings as critical.

They are sensitive to all forms of unfairness.

They smile and display other nonverbal signs of welcome frequently.

They prioritize pleasure and self-enjoyment over kindness and generosity.

Concept: WAYS TO ESTABLISH CREDIBILITY IN BUSINESS COMMUNICATION

Materials on the concept

• Fairness in Business Communications
• High-Trust Relationships, Ease of Communication, and Improved Work Outcomes
• The Role of Character in Establishing Credibility

13.

In what way does caring help establish credibility in the business world?

It helps people understand serious business problems.

It encourages people to work as individuals instead of teams.

It promotes closed communication structures.

It encourages people to demonstrate accountability.

14.

A _____ takes a stakeholder view that includes all groups in society affected by a person’s business.

sense of accountability

sense of individuality

sense of team culture

sense of opportunity

15.

People can demonstrate competence by:

obscuring their motivation and sources of information.

being accountable only to themselves and nobody else.

hiding their mistakes from their team members.

emphasizing results and focusing on action.

16.

Character can be defined as:

the stated and lived values of a company.

the knowledge and skills needed to accomplish business tasks.

a reputation for adhering to high moral and ethical values.

a state of principles that govern behavior in the workplace.

17.

Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She wishes to give one of her managers the “Employee of the Year” award, and one of her teams the “Stars of the Year” award. Which of the following teams should she choose for the “Stars of the Year” award if she is looking for one that operates in a high-trust environment?

Team A, whose members are highly efficient and easy to motivate.

Team B, whose members tend to assume the worst of each other

Team C, whose members rarely give each other the benefit of the doubt

Team D, whose members have poor communication styles.