COM 537 Entire Course

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COM 537 Entire Course
COM 537 Entire Course
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COM/537

ORGANIZATIONAL COMMUNICATIONS

 

The Latest Version A+ Study Guide

 

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COM 537 Entire Course Link

https://hwsell.com/category/com-537/

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COM 537 Week 1 Individual: Communication Styles and the Business Communication Process

Resource: Communication Styles and the Business Communication Process Grading Guide

Purpose of Assignment

This assignment focuses on communication styles and the business communication process. Students apply the communication styles to a conversation they recently experienced to better understand their own style and how it is perceived by others. Additionally, students learn the elements of the transactional communication process and how that process can be applied in a business setting.

Assignment Steps 

Consider a recent interpersonal conversation you had in a business setting.

Create a 1,050-word analysis in which you complete the following:

  • Discuss the content of the conversation. What was communicated in the conversation, and who were the communicators?
  • Explain which style best describes the method of communication you and the other person used throughout the conversation.
  • Explain why you selected those styles and how the conversation would have been different if you had used each of the different styles of communication.
  • Explain each style and how the conversation would have been affected due to the differences and did the business setting affect your style of communication.
  • Discuss in what ways the business setting affected the communication process.

Cite at least two references in your paper.

Format your paper consistent with APA guidelines.

Submit your assignment.

COM 537 Week 2 Individual: Internal and External Stakeholders

Resource: Internal and External Stakeholders Grading Guide

Purpose of Assignment 

This assignment provides students with the business scenario they will use for assignments throughout the course. The scenario requires students to imagine themselves inside an organization as consultants and to determine how to respond given the organization’s circumstances. Students utilize concepts from the weekly readings to identify the internal and external stakeholders and to understand the needs, motivations, and perceptions of each audience.

Assignment Steps 

Resource: Best Game Productions: Company Background and Business Scenario.

Analyze the information provided to you in the Best Game Productions: Company Background and Business Scenario document.

Create a 1,400-word analysis in which you complete the following:

  • Explain the business scenario faced by Best Game Productions.
  • Identify the organization’s internal and external stakeholders.
  • Explain how the business scenario at Best Game Productions affects multiple internal and external stakeholders.
  • Identify the needs, motivations, and perceptions of each stakeholder.

Cite at least two references in your paper. 

Format your paper consistent with APA guidelines.

Submit your assignment.

 

 

COM 537 Week 3 Team Assignment: Communication Plan Initial Proposal

Resources: Best Game Productions: Environment Descriptions, Communication Plan Initial Proposal Grading Guide

Purpose of Assignment

This assignment situates students in the role of a consulting team for Best Game Productions. As a team, students analyze the culture, values, and ethics of Best Game Productions and each department. Then students decide on a solution for Best Game Productions based on all of the information provided. Students utilize concepts from the weekly readings to detail their communication plan, selecting the audience and most effective channel for each communication.

Now that you have individually analyzed the business scenario at Best Game Productions and have identified the internal and external stakeholders and their concerns, your task is to work as a consulting team to analyze the culture, values, and ethics for the company as well as cultural differences and perspectives for each department.

To determine the culture, values, and ethics, consider the company and department information you determined in Week 2.

Analyzing the culture, values, and ethics of the company will allow your team to better determine the necessary communications and appropriate channels for your communication plan.

Assignment Steps

Resource: Best Game Productions: Environment Descriptions.

Discuss your responses to the Week 2 individual assignment with your Learning Team. Using the Best Game Productions business scenario you individually analyzed, assume the role of a consulting team.

Analyze the culture, values, and ethics for the company, as well as cultural differences and perspectives for each department.

Explain the solution that you think is best for the company based on all of the information provided to you. Use that solution and your reason for selecting it to create your Communication Plan Initial Proposal.

Create a 1,400-word initial proposal, including the following:

  • Outline all necessary communications. Determine the necessary communications and appropriate channels for your communication plan.
  • Construct your communications to best persuade the CEO and stakeholders that your solution is the best for the company.
  • Discuss the audience for each communication; your analysis of the culture, values, ethics, and perspectives of the company and individual departments; the purpose of each communication; and the basic message that you will use in each communication.
  • Select the appropriate channel for each piece of communication.

Cite at least two references in your paper.

Format your paper consistent with APA guidelines.

Submit your assignment.

 

COM 537 Week 4 Individual: Internal and External Persuasive Communication

Resources: Best Game Productions: Company Background and Business Scenario, Internal and External Persuasive Communication

Purpose of Assignment

Students create a persuasive communication for internal and external stakeholders. Students present the company’s situation and proposed solution in a manner that is informative and persuasive. Using their knowledge of communication styles, noise, and audience needs, motivations, and perceptions, students create a persuasive memo and a press release that are appropriate to each audience. Students utilize concepts from the weekly readings to create effective communications for an internal stakeholder and an external stakeholder.

Now that you have detailed all necessary communications and have determined the best channel for the communications in your plan, you can begin writing these communications.

In this assignment, you must write a persuasive memo to internal stakeholders and a press release to external stakeholders.

In these communications, describe the scenario at Best Game Productions and explain the solution that you think is best for the company based on all of the information provided.

Use that solution and your reason for selecting it throughout the assignment.

Be sure to consider the perceptions and needs of each stakeholder, and determine the most appropriate style of communication when addressing the internal and external stakeholders.

 

Assignment Steps

Describe the scenario at Best Game Productions and explain the solution that you think is best for the company based on all of the information provided.

Create a solution and your reason for selecting it throughout the assignment. Be sure to consider the perceptions and needs of each stakeholder, and determine the most appropriate style of communication when addressing the internal and external stakeholders.

Choose one internal stakeholder and one external stakeholder in Best Game Productions.

Create a 1,050-word persuasive memo describing Best Game Productions’ dilemma to an internal stakeholder.

Create a 525-word press release describing the same situation to an external stakeholder.

Include the benefits and rationale.

Consider the noise that will detract internal stakeholders from fully receiving your message, and construct your communications to address or avoid that noise for each stakeholder.

Cite at least two references in your paper.

Format your paper consistent with APA guidelines.

Submit your assignment.

 

COM 537 Week 5 Team Assignment: Communication Plan Final Proposal

Resources: Best Game Productions: Company Background and Business Scenario, Communication Plan Final Proposal

Purpose of Assignment 

Students effectively communicate as a consultant for Best Game Productions. Students use persuasive communication and research to propose a solution to the company’s CEO. Students use knowledge gained throughout the course to construct a concise and targeted proposal with their team members.

Assignment Steps

Create a 700-word persuasive proposal submission to the CEO of Best Game Productions.

Include the following in your persuasive proposal submission:

  • Describe the project in terms the CEO can understand. Consider the CEO’s perspective, needs, and style of communication.
  • Create a persuasive communication to convince the CEO to take your suggested approach to solve Best Game Productions’ dilemma. The CEO must perceive the project as something the company needs.
  • Describe the noise that will detract the CEO from fully receiving your message, and construct your communication to address or avoid that noise.
  • Create two tools to measure the effectiveness of your consultant communications. In designing these tools, consider who the audience of the tools will be and how to generate the most honest and objective feedback possible.
  • Discuss how you will use the tools that you created to measure your effectiveness in the organization. Who will you ask to complete the tools, and how will you present the tools to the audience? What methods will you use to avoid bias in the feedback process? How will you use the feedback you receive to evaluate and improve your effectiveness as a consultant?
  • Explain why the company is pursuing a solution and why it is pursuing it now. Consider the company’s customers.
  • Describe the solution that you have selected for Best Game Productions.

Cite at least two references in your paper.

Format your paper consistent with APA guidelines.

Submit your assignment.

 

 

COM 537 Week 6 Individual: Communication Plan Final Proposal Presentation

Resource: Communication Plan Final Proposal Presentation Grading Guide

Purpose of Assignment 

Students effectively communicate as a consultant for Best Game Productions. Students use persuasive communication and research to propose a solution to the company’s CEO. Students create a presentation for the decision makers of Best Game Productions to address the deliverables, methods, and outcomes. Students use persuasive communication and knowledge of audience needs, motivations, and perceptions to present data to the stakeholders using effective communication channels.

Assignment Steps

Create a 10-slide Microsoft® PowerPoint® presentation, with detailed speaker notes, for the decision makers at Best Game Productions.

Address the following in your presentation:

  • The project background
  • The deliverables (what you are going to do for them)
  • The methodology (how you are going to accomplish it)
  • The outcome (what you will achieve for them)
  • The metrics used for evaluation (how you will measure success)

Format your presentation consistent with APA guidelines.

Submit your assignment.

 

 

COM 537 Week 6 Individual: Final Examination

Click the link to the Final Examination available from the end of Week 5 through the end of Week 6.

Note: Final Examination questions are adapted from the book, Business Communication: Developing Leaders for a Networked World.

Complete the Final Examination. You are allowed one attempt to complete the exam, which is timed and must be completed in 3 hours. Results are auto-graded and sent to your instructor.

Note: The automated final exam was designed in Google Chrome and is best viewed in the latest version of the browser. If you do not use the latest version of Google Chrome to view and complete the automated final exam, you may not be able to view the entire exam content. If you do not have the most current version of Google Chrome, download the browser before you enter the exam.

Question 1

 

Which of the following is a guideline to follow while reviewing a presentation for effectiveness?

 

Put compelling pictures or simple charts on every slide.

 

Double-check every aspect of your supplementary materials.

 

Put all your information on the slides so you can just read them aloud.

 

Make sure that you start by telling the story of your company.

 

Make sure that your preview takes up the majority of your presentation time

 

Question 2

 

Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?

 

 

texting

 

written messages

 

email

 

webinar

 

social networking

 

 

Question 3

 

Which of the following best summarizes the differences between internal and external persuasive messages?

 

Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

 

Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

 

Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

 

Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

 

While internal persuasive messages raise a need, external persuasive messages provide a rationale.

 

Question 4

 

Which of the following raises the credibility of a report?

 

designing the report for ease of use

 

using direct quotations rather than paraphrases

 

eliminating choppy bulleted lists

 

avoiding the use of cause-effect statements

 

providing supporting details for your conclusions

 

Question 5

 

Which of the following statements about online research is true?

 

The information found on the Internet tends to be of uniformly good quality.

 

Industry sites list a variety of sources that may be more current than the information in business databases.

 

It is not necessary to document information sources found on the web.

 

None of the information sources on the web are informed and accurate.

 

Speeches and presentations provided in video and audio format have no usefulness for business research.

 

 

Question 6

 

When choosing a communication channel, ______ refers to the degree to which communications can be planned and recorded, thus allowing strategic message development.

 

Control

 

constraint

 

coordination

 

richness

 

immediacy

 

 

Question 7

 

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

 

active listening process

 

interpersonal communication process

 

review process

 

thought process

 

verbal communication process

 

Question 8

 

Which statement about audience analysis for routine messages is true?

 

Most routine messages do not contain much content, so little audience analysis is needed.

 

The audience is likely to respond positively to routine messages, so little audience analysis is needed.

 

Routine messages are not important, so audience analysis is unnecessary.

 

Routine messages are not composed very often, so audience analysis must be thorough.

 

Top management is usually the audience for routine messages, so audience analysis is vital.

 

 

Question 9

 

In business communication, by applying the FAIR test, you can avoid _______.

 

manipulation

 

validation

 

attribution

 

reciprocation

 

depersonalization

 

 

Question 10

 

Which of the following statements about business reports is true?

 

A title page should be used in a business report to preview the report’s most important contents.

 

It is important to strike a balance between objectivity and positivity in a report.

 

A business report should always use as many bulleted or numbered lists as possible.

 

Preview statements help decision makers judge the quality of the data provided in business reports.

 

Precision in most business reports is the result of using the right documentation system.

 

 

Question 11

 

Which of the following is one of the three components of the AIM planning process for developing influential messages?

 

analysis of the medium

 

message review

 

idea analysis

 

message structuring

 

inductive structure

 

 

Question 12

 

Which of the following is a guideline connected with the SOFTEN model of nonverbal communication?

 

Avoid gesturing with your hands, arms, body, and head as it is distracting.

 

Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

 

Go through your presentation quickly because most audiences have a short attention span.

 

Use your facial expressions to connect with your audience and show enthusiasm for your topic.

 

Lean back and lower your shoulders to convey self-confidence while presenting.

 

 

Question 13

 

Teams rapidly develop shared perceptions and commitment during the ______ stage of team development.

 

 

reforming

 

performing

 

forming

 

norming

 

storming

 

 

Question 14

 

Which of the following is a reason that organizations use virtual teams?

 

to encourage sharing of opinions

 

to avoid time zone differences

 

to resolve conflict more easily

 

to save money

 

to reduce isolation

 

 

Question 15

 

Which of the following statements best describes the view most companies hold about their employees engaging in social media?

 

Companies view social media as having a negative effect on employee productivity and consider it a distraction.

 

Companies understand employees use social media for the sole purpose of improving the company’s business.

 

Companies respect the rights of their employees to use social media tools for both personal and professional use.

 

Companies are aware they can control and restrict employees from engaging in social media.

 

Companies understand employees use social media for the sole purpose of self-expression.

Question 16

 

A drawback of online databases is that they _______.

 

provide outdated information

 

contain sparse business-related information

 

are more expensive than primary research

 

are not found in university libraries

 

take time to navigate

 

 

Question 17

 

Which of the following will help you identify your interests, abilities, and attributes?

 

working on your weaknesses

 

completing a self-inventory

 

researching the needs of your potential employer

 

developing hobbies relevant to the job you are applying for

 

speaking to people who have the position you are interested in

 

 

Question 18

 

The mum effect results when employees in an organization _____.

 

view the delivery of bad news opportunistically

 

avoid sharing bad news because they do not want to be blamed

 

take quick actions to rectify the problems described in a bad-news message

 

take responsibility for bad events even if they are not at fault

 

avoid talking to superiors at all for fear that they will be criticized

 

 

Question 19

 

Which of the following business trends is valued across the world?

 

High priority on hierarchy

 

Low priority on future orientation

 

Low priority on egalitarianism

 

Low priority on humane orientation

 

High priority on performance orientation

 

 

Question 20

 

Which social media tool would be best at helping a business professional establish a personal brand?

 

microblog

 

a discussion forum

 

a social bookmarking page

 

a wiki

 

a blog

 

 

Question 21

 

When you evaluate how well research can be revised to address your specific business problem, you are considering its ______.

 

relevance

 

adaptability

 

bias

 

reliability

 

expertise

 

 

Question 22

 

In the context of setting expectations, what does it mean to describe responsibilities?

 

setting out the timeline by which the work should be accomplished satisfactorily

 

identifying a potential crisis and developing a strategy for avoiding it

 

encouraging employees to engage in networked communication to solve problems

 

providing guidelines for how employees should communicate and cooperate with one another

 

designating tasks and work outcomes to certain employees

 

 

Question 23

 

Consider the following statement: “Employee managers can use our motivational tools to motivate their employees to increase productivity.” The best way to make this statement concise is by ________ .

 

removing any redundant words

 

replacing a prepositional phrase with a verb

 

removing empty phrases

 

starting with “It is” or “There are”

 

changing the passive voice

 

 

Question 24

 

Which of the following is typically included in the planning stage of writing an effective business message?

 

setting a positive and other-oriented tone

 

identifying the primary message and key points

 

ensuring the communication is fair

 

making the message easy to navigate

 

making the message easy to read

 

 

Question 25

 

In what way does caring help establish credibility in the business world?

 

It encourages people to demonstrate accountability.

 

It encourages people to work as individuals instead of as teams.

 

It helps people understand serious business problems.

 

It makes individuals less transparent.

 

 

Question 26

 

Which of the following is most likely to negatively influence readers’ perceptions of your credibility?

 

parallel language

 

inaccurate statements

 

passive voice

 

long paragraphs

 

generous white space

 

 

Question 27

 

What does research consistently demonstrate about nonverbal communication?

 

People are good at masking their feelings, but most people still manage to decode nonverbal signals.

 

People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

 

People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

 

People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

 

People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

 

 

Question 28

 

Which of the following is the best example of setting measurable and realistic expectations?

 

Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

 

Marsha tells Eddie, a maching operator, to reduce the defective parts he produces by 60 percent.

 

Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

 

Jessica tells Halim that she believes he can turn things around for his next performance review.

 

Mark asks Ben to help ensure that the market share of the company increases.

 

 

Question 29

 

One of the first tasks to accomplish when developing a presentation is to _____.

 

apply the story line approach

 

use headings to create a storyboard

 

understand the needs of your audiences

 

gather content for an effective review

 

develop effective slides

 

 

Question 30

 

Which of the following communication techniques show that someone has a team orientation?

 

using the FAIR test to evaluate what other people say

 

discussing only positives rather than focusing on negatives

 

being open and transparent about the company’s confidential matters

 

keeping personal motivations hidden in the workplace

 

using the pronouns “your” and “our” to discuss goals and needs