CSS 422 Week 1 ADD: Overview and Stakeholder Identification

You, as a software architect, are assigned to modernize a CRM (Customer Relationship Management) system for your employer. The key driver behind this system is to attain and retain customers through its relationship with them.

Create the following sections of the Architecture Design Document (ADD) in a 3- to 4-page Microsoft® Word document, using the Customer Relationship Management (CRM) system described in the Assignment Background document:

• Overview section:
• Create an overview of the existing CRM system.
• State the issues.
• Identify the goals to modernize the existing system.
• Stakeholder identifications section:
• Create a table including at least 6 stakeholders of the system (including internal and external users).
• Summarize each, including why they are stakeholders.
• For those users with functional use of the CRM, list one or more uses that they would have for the system. This need not be an exhaustive list, but you are looking for the core features of the CRM to be included.

Incorporate the two sections into a single document in Microsoft® Word. As this document is intended for a technical team, APA formatting is not required.

Submit your assignment.

Note: Save your feedback from this assignment to use in Week 5 to create the final ADD.