GEN127 Week 4 Communicating with Emotional Intelligence

Instructions

Watch the “Face-to-Face Conflict” video.

Answer the following questions in at least 50-75 words each in a Microsoft Word document:

• How does emotion affect the communication in the video?
• How would the outcome change if the characters in the video communicated using emotional intelligence?
• Given what you know about emotional intelligence, how would you handle this situation? Take the side of one of the characters.