HCS/451

HEALTH CARE QUALITY MANAGEMENT AND OUTCOMES ANALYSIS

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HCS 451 Week 1 Continuous Quality Improvement Timeline Worksheet

Complete the Continuous Quality Improvement Timeline Worksheet.

Click the Assignment Files tab to submit your worksheet.

Complete the Continuous Quality Improvement Timeline Worksheet.

Click the Assignment Files tab to submit your worksheet.

Continuous Quality Improvement Worksheet

Quality improvement in health care has continuously grown throughout the years. Health care team members frequently ask themselves, “How are we doing?” and “Can we do it better?”

Complete Parts A and B.

Part A: Continuous Quality Improvement Timeline

Research 4 events that have influenced changes in quality improvement.

Complete the timeline below by listing each event and writing a 75- to 175-word summary discussing each event. Be clear and concise, use complete sentences, and use your own words.

Part B: Continuous Quality Improvement Reflection

Write a 90- to 175-word reflection summarizing how the outcome of the events identified in the timeline above ensure continuous quality improvement in the health care industry. Be clear and concise, use complete sentences, and use your own words. Follow standard grammar rules and provide examples where appropriate to support your summary.

Cite at least 3 peer-reviewed, scholarly, or similar references and your textbook to support the content discussed in your timeline and summary.

HCS 451 Week 2 Quality Dimensions Worksheet

Complete the Quality Dimensions Worksheet.

Click the Assignment Files tab to submit your worksheet.

Quality Dimensions Worksheet

Open your web browser and research quality dimensions/quality standards/quality indicators used by various health care organizations that work to improve the quality of health care.

A list of suggested organizations has been provided below. You may also use other organizations that show up in your research.

Health Care Organizations

Health and Medicine Division (HMD)

National Committee for Quality Assurance (NCQA)

The Joint Commission

Centers for Medicare & Medicaid Services

Agency for Healthcare Research and Quality

Select 6 quality dimensions/standards/measures used in the health care industry.

Complete the table below by identifying the quality standard, the health care organization it is used in,  and its purpose. An example has been provided for you.

Cite at least 2 peer-reviewed, scholarly, or similar references and your textbook to support your information.

HCS 451 Week 3 Quality Management Paper

As a team consider the following scenario:

On Dec. 7, 2000, the Cincinnati Occupational Safety and Health Administration (OSHA) office heard through media and police reports that there were two deaths at a nursing home in Ohio. OSHA determined that the Food and Drug Administration (FDA) should take a lead role in performing an investigation.

Because the nursing home had many residents who had unhealthy respiratory systems, the nursing home routinely ordered and received tanks that contained pure oxygen. During one delivery, the supplier mistakenly delivered one tank of pure nitrogen in addition to the three tanks of pure oxygen that had been ordered. The nitrogen tank had both an oxygen and nitrogen label. An employee at the nursing home connected the nitrogen tank to the nursing home’s oxygen delivery system. This event caused two nursing home residents to die, and three additional nursing home residents were admitted to hospitals in critical condition. Within the following month, two of these three additional residents also died, bringing the total death toll to four.

(Based on accident # 837914 www.osha.gov)

Write a 1,050- to 1,400-word paper in which your team compares the Normal Accident Theory to the Culture of Safety model.

Include the following in your paper:

• Explain what factors can play a role in organizational accidents similar to the one highlighted in the scenario.

  • How do organizational processes give rise to potential failures?
  • How can certain conditions influence errors and violations within the workplace (e.g., operating room, pharmacy, intensive care unit)?
  • What are the errors and violations committed by “sharp end” individuals?
  • How does the breaching of defenses or safeguards affect these accidents?

• Explain why the FDA, not OSHA, was responsible for investigating this case.
• Explain how the Culture of Safety model could have been applied to reduce risk in this scenario.
• Explain the five general principles used in the Culture of Safety model.
• Explain actions that could have been taken to manage risk by applying each of the five general principles used in the Culture of Safety model to this scenario.

Cite at least 3 peer-reviewed, scholarly, or similar references and your textbook to support your assignment.

Format your paper according to APA guidelines.

Click the Assignment Files tab to submit your paper.

HCS 451 Week 4 Health Care Organizations Presentation

Resource: Week Two assignment: Quality Dimensions Worksheet

Research inpatient and ambulatory or ancillary health care organizations.

Inpatient health care organizations:

• Hospitals

Ambulatory or ancillary health care organizations:

• Dialysis clinic
• Laser eye clinic
• Pharmacy

As a team, select one inpatient health care organization and one ambulatory or ancillary health care organization.

Create a 12- to 15-slide Microsoft® PowerPoint® presentation (the title and reference slides do not count toward the total slide count) with detailed speaker notes in which you compare each organization and their quality management performance as an organization.

Include the following in your presentation:

• Describe each of the health care organizations selected.
• Explain how to develop improvement capability for organizational performance.

  • What resources are needed to develop improvement capability?
  • Identify metrics used by each organization to measure the quality dimensions identified in the Week Two Quality Dimensions Worksheet.
  • Describe similarities and differences between the metrics of each organization.
  • How do these metrics help develop improvement capability for each organization?
  • What quality improvement tools are available to help develop improvement capability?

• Explain transformational improvement in relation to organizational performance.

  • What transformational model(s) can be used to help with transformational improvement in relation to organizational performance?

Cite at least 3 peer-reviewed, scholarly, or similar references and your textbook to support your assignment.

Format your presentation according to APA guidelines.

Click the Assignment Files tab to submit your presentation.

HCS 451 Week 5 Benchmark Assignment—Risk and Quality Management Paper

Imagine you are a quality leader for a health care organization, and you have been asked to create a document for new employees to introduce the basic concepts of risk and quality management.

Write a 1,050- to 1,400-word paper in which you address the following:

• Explain basic concepts of quality improvement in the health care industry.
• Explain the concepts of risk and quality management in the health care industry.
• Analyze the information needed for decision-making processes in risk and quality management in the health care industry.
• Analyze 4 risk- and quality-management tools used in the health care industry by considering the following:

  • What are the risk and quality management tools used in health care?
  • What is the purpose of each tool?
  • What are the advantages and disadvantages of the tools selected?
  • Explain challenges in making risk- and quality-management decisions in the health care industry.

Cite at least 4 peer- reviewed, scholarly, or similar references.

Format your paper according to APA guidelines.

Click the Assignment Files tab to submit your assignment.