HRM 300T Week 5 Apply: Final Exam

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HRM 300T Week 5 Apply: Final Exam
HRM 300T Week 5 Apply: Final Exam
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HRM 300T Week 5 Apply: Final Exam

Review Weeks 1 through 5 Knowledge Checks as part of your preparation for the Final Exam.

 

Choose the single best answer for each of the questions in the Week 5 Final Exam.

 

Note: The question answers are randomized. You have only one attempt available to complete assignments

Question 1

All of the following are activities performed within the staffing function of the management process EXCEPT ________.

 

evaluating performance

 

 

maintaining morale

 

 

providing training

 

 

recruiting employees

 

 

Question 2

According to the Equal Pay Act of 1963, an employer may pay workers differently for all of the following reasons EXCEPT for ________.

 

 

seniority

 

 

merit systems

 

 

production quantity

 

 

gender

 

 

Question 3

________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.

 

 

behavioral management

 

 

career planning

 

 

human resource management

 

 

job evaluation

 

 

Question 4

________ is the process of deciding what positions the firm will have to fill and how to fill them.

 

 

talent management

 

 

personnel planning

 

 

trend analysis

 

 

employee selection

 

 

Question 5

What is the purpose of recruiting?

 

 

forecasting the supply of candidates

 

 

establishing a strategic plan

 

 

developing qualifications inventories

 

 

developing an applicant pool

 

 

Question 6

Steve, an HR manager for IBM, must decide what positions the firm should fill in the next 6 months, which means Steve is currently working on ________.

 

 

workforce planning

 

 

candidate screening

 

 

employee contracting

 

 

department training

 

 

Question 7

Human resource management is best defined as the process of ________.

 

 

controlling and orienting new employees

 

 

outsourcing and offshoring clerical jobs to foreign countries

 

 

acquiring, training, appraising, and compensating employees

 

 

organizing and scheduling work activities for teams

 

 

Question 8

Which legislation makes it unlawful to discriminate in pay on the basis of sex when jobs involve equal work; require equivalent skills, effort, and responsibility; and are performed under similar working conditions?

 

Executive Order 11246

 

 

Age Discrimination

 

 

Title VII

 

 

Equal Pay Act of 1963

 

 

Question 9

What is the first step in the recruitment and selection process?

 

 

developing job applications

 

 

building an applicant pool

 

 

forecasting employment needs

 

 

assessing training requirements

 

 

Question 10

The EEOC was initially established to investigate complaints about ________.

 

 

accommodations for disabled workers

 

 

unfair business practices

 

 

sexual harassment in public schools

 

 

job discrimination

 

 

Question 11

Theresa, an HR manager, works for a firm that is planning to expand overseas. Theresa is in the process of workforce planning and has already forecasted the firm’s labor demand. What should Theresa do next?

 

 

determine recruitment methods

 

 

identify workforce gaps

 

 

create a job competencies matrix of all positions

 

 

establish training and development plans

 

 

Question 12

Which of the following best explains why HR management is important to all managers?

 

 

An enthusiastic labor force is likely to provide financial support to local unions.

 

 

Investing in human capital enables managers to achieve positive results for the firm.

 

 

Technological changes and global competition require clear organization charts.

 

 

Economic challenges facing the world call for advanced cost-cutting and streamlining.

 

 

Question 13

According to the Age Discrimination in Employment Act of 1967, it is unlawful to ________.

 

 

require employees to retire at age 65

 

 

fire older employees for insubordination

 

 

institute a minimum age for employees

 

 

allow juries to determine age discrimination

 

 

Question 14

Which Supreme Court case was used to define unfair discrimination in conjunction with EEO laws?

 

Abington School District v. Schempp

 

 

Faragher v. City of Boca Raton

 

 

Meritor Savings Bank FSB v. Vinson

 

 

Griggs v. Duke Power Company

 

 

Question 15

Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.

 

 

 

Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm?

 

 

The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world.

 

 

Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.

 

 

Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.

 

 

Centralized call centers would enable the HR department to provide specialized support on daily transactional activities.

 

 

Question 16

Which activity involves establishing and maintaining positive employee-employer relationships?

 

 

human resource management

 

 

employee development

 

 

succession planning

 

 

employee relations

 

 

Question 17

All of the following have been linked to employees’ perceiving their employers as fair EXCEPT ________.

 

 

improved compensation

 

 

increased job satisfaction

 

 

enhanced employee commitment

 

 

enhanced organizational citizenship behaviors

 

 

Question 18

In which human resource activity does a typical labor agreement NOT give the union a role?

 

 

selection

 

 

recruitment

 

 

appraisals

 

 

dismissal

 

 

Question 19

What is the purpose of recruiting?

 

 

establishing a strategic plan

 

 

developing qualifications inventories

 

 

developing an applicant pool

 

 

forecasting the supply of candidates

 

 

Question 20

Todd has been identified by Markam Industries as a high-potential employee in the firm’s succession planning process. Which of the following activities would most likely aid in developing Todd’s potential?

 

 

performance appraisal

 

 

job rotation

 

 

employee orientation

 

 

multicultural training

 

 

Question 21

Which of the following is used by employers to schedule interviews, match candidates with positions, and compile résumé information?

 

 

online job boards

 

 

O*NET

 

 

executive support systems

 

 

applicant tracking systems

 

 

Question 22

Hiring workers who have criminal backgrounds without proper safeguards is considered ________.

 

 

negligent hiring

 

 

improper screening

 

 

unreliable testing

 

 

improper hiring

 

 

Question 23

For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm’s success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.

 

 

 

Which of the following, if TRUE, supports the argument that Golden Creamery should require franchise owners to use the firm’s preemployment tests?

 

 

Hourly employees at Golden Creamery stores typically remain with the company long enough to be promoted to management positions.

 

 

Annual turnover rates for hourly employees of Golden Creamery stores are three times the rate of comparable businesses.

 

 

Individuals interested in working at a Golden Creamery store can complete online applications on the firm’s website.

 

 

Golden Creamery uses a series of videos to train new hires as well as a mentoring program that has proven successful in the past.

 

 

Question 24

What is the primary goal of employee selection?

 

 

achieving person-job fit

 

 

developing a diverse workforce

 

 

maintaining valid test scores

 

 

avoiding negligent hiring

 

 

Question 25

Effective employee screening will most likely ________.

 

 

improve team management skills

 

 

identify valid and reliable test procedures

 

 

reduce dysfunctional workplace behaviors

 

 

eliminate negative office politics

 

 

Question 26

Consider the following question: “Can you give a work-related example of a specific instance where you provided leadership?” This is an example of a ________ question.

 

 

background

 

 

behavioral

 

 

descriptive

 

 

situational

 

 

Question 27

Which question below is an example of a background question?

 

 

“What experience and training have you had with drafting designs for commercial buildings?”

 

 

“Can you provide an example of a time when you developed a highly effective ad campaign?”

 

 

“What steps would you follow to conduct a brainstorming session with a group of employees on safety?”

 

 

“What is the procedure you would follow when examining a patient complaining of chest pain?”

 

 

Question 28

Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last 2 years, and new neighborhoods are being built as a result. Marion’s staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped.

 

 

 

Which of the following questions would be relevant for Marion to ask if she wants an employee with extensive knowledge in real estate?

 

 

What are the loan options you would suggest for first-time home buyers?

 

 

How do you handle sellers who believe their home is more valuable than it really is?

 

 

What motivated you to become a real estate agent?

 

 

What is the most frustrating aspect of being a realtor?

 

 

Question 29

Which assessment method has a high development cost?

 

 

job knowledge tests

 

 

cognitive ability tests

 

 

structured interviews

 

 

integrity tests

 

 

Question 30

Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices, regarding adverse impact. Which of the following selection rate criteria should Blue Bay Hotels use to avoid adverse impact towards its minority employment candidates?

 

Test selection rate of minority candidates is more than three-fifths of majority candidates’ selection rates.

 

 

Test selection rate of minority candidates is less than four-fifths of majority candidates’ selection rates.

 

 

Test selection rate of minority candidates is less than three-fifths of majority candidates’ selection rates.

 

 

Test selection rate of minority candidates is more than four-fifths of majority candidates’ selection rates.

 

 

 

Question 31

Which of the following assessment methods has the lowest validity?

 

 

personality tests

 

 

job knowledge tests

 

 

structured interviews

 

 

cognitive ability tests

 

 

Question 32

Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?

 

 

employee referral campaigns

 

 

headhunters

 

 

college recruiting

 

 

walk-ins

 

 

Question 33

Based on recruitment research, which of the following management practices would LEAST likely improve recruiting effectiveness?

 

 

providing applicants with salary information

 

 

emphasizing positive aspects of the job

 

 

using applicant referrals from current employees

 

 

ensuring that the company website is attractive and updated

 

 

Question 34

Which of the following is an advantage for employers that use internet recruiting?

 

 

quick responses from many job applicants

 

 

guaranteed compliance with EEOC laws

 

 

oversight by the U.S. Department of Labor

 

 

screening of unqualified applicants

 

 

Question 35

Suzanne is reviewing the completed job application of a person applying for a marketing position. Which of the following questions would LEAST likely be answered by the application form?

 

 

Does the applicant have the education and experience to perform the job?

 

 

What job-related progress and growth has the applicant experienced?

 

 

Has the applicant experienced job stability?

 

 

Does the applicant have any significant health conditions?

 

 

 

Question 36

Which term refers to special vendors that handle all or most of an employer’s recruiting tasks and needs?

 

 

applicant tracking system

 

 

recruitment process outsourcer

 

 

integrated recruiting system

 

 

requisition management system

 

 

Question 37

________ provides new employees with the basic background information required to perform their jobs satisfactorily.

 

 

employee orientation

 

Correct answer

 

employee selection

 

 

employee development

 

 

employee recruitment

 

 

Question 38

Which of the following would perform the initial orientation in most firms?

 

 

mid-level manager

 

 

immediate supervisor

 

 

administrative assistant

 

 

HR specialist

 

 

Question 39

Maria was recently hired as an accountant with a large marketing firm. Today is Maria’s first day of work, and she will be attending an employee orientation session. Which of the following is LEAST likely to be addressed during Maria’s orientation?

 

 

sales methods

 

 

employee benefits

 

 

safety measures

 

 

daily routine

 

 

Question 40

Which of the following is NOT one of the primary purposes of employee orientation?

 

 

The employee should begin the process of learning the firm’s preferences.

 

 

The employee should understand the organization in a broad sense.

 

 

The employee should become skilled with the firm’s software.

 

 

The employee should have a clear understanding of what is expected.

 

 

Question 41

All of the following are included in a task analysis record form EXCEPT ________.

 

 

performance appraisals

 

 

performance standards

 

 

trainable skills required

 

 

human aptitudes required

 

 

Question 42

Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?

 

 

training

 

 

development

 

 

orientation

 

 

appraisal

 

 

Question 43

Lucas, an HR manager, has been assigned the task of creating a training and development program for his firm’s employees. According to the ADDIE training process model, what is the first step that Lucas should take?

 

 

conduct a needs analysis

 

 

assess the program’s successes or failures

 

 

train the targeted group of employees

 

 

design the program content

 

 

Question 44

In the ADDIE training process model, which of the following occurs immediately after a needs analysis has been conducted?

 

 

presenting the program to a test audience

 

 

assessing the program’s successes or failures

 

 

designing the overall training program

 

 

training a targeted employee group

 

 

Question 45

Which of the following would most likely occur during the implementation stage of a training program?

 

 

presenting the program to a small test audience

 

 

designing the program content for different learners

 

 

providing on-the-job training to the targeted group of employees

 

 

conducting a needs analysis of newly hired workers

 

 

Question 46

What is the final step in the ADDIE training process model?

 

 

presenting the program to a small test audience

 

 

conducting a performance and needs analysis

 

 

training the targeted group of employees

 

 

evaluating the program’s successes or failures

 

 

Question 47

________ refers to all forms of pay or rewards going to employees and arising from their employment.

 

 

employee reimbursement

 

 

salary

 

 

benefits

 

 

employee compensation

 

 

Question 48

All of the following issues are addressed by the Fair Labor Standards Act EXCEPT ________.

 

 

record-keeping

 

 

overtime pay

 

 

minimum wage

 

 

termination

 

 

 

Question 49

Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?

 

 

competency-based pay

 

 

variable pay

 

 

incentive pay

 

 

merit pay

 

 

Question 50

Ryobi is a large, international power tool manufacturer that develops affordable, high-quality products such as drills, circular saws, and routers for both homeowners and craftspeople. As the company continues to grow, its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective. Currently, the firm provides merit raises based on performance appraisals; however, executives are considering changing the current incentive plan.

 

 

 

Which of the following, if TRUE, best supports the argument that Ryobi should eliminate all merit raises?

 

 

The commission percentage for Ryobi sales people is based on the ability to meet monthly quotas.

 

 

Ryobi uses an enterprise incentive management system to automate compensation.

 

 

Motivation among Ryobi engineers has been improved through social recognition programs.

 

 

Performance appraisals at Ryobi occur annually, and standards vary from manager to manager.