- Description
HRM 300T Week 5 Apply: Final Exam
Review Weeks 1 through 5 Knowledge Checks as part of your preparation for the Final Exam.
Choose the single best answer for each of the questions in the Week 5 Final Exam.
Note: The question answers are randomized. You have only one attempt available to complete assignments.
Question 1
All of the following are activities performed within the staffing function of the management process EXCEPT ________.
evaluating performance
maintaining morale
providing training
recruiting employees
Question 2
According to the Equal Pay Act of 1963, an employer may pay workers differently for all of the following reasons EXCEPT for ________.
seniority
merit systems
production quantity
gender
Question 3
________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.
behavioral management
career planning
human resource management
job evaluation
Question 4
________ is the process of deciding what positions the firm will have to fill and how to fill them.
talent management
personnel planning
trend analysis
employee selection
Question 5
What is the purpose of recruiting?
forecasting the supply of candidates
establishing a strategic plan
developing qualifications inventories
developing an applicant pool
Question 6
Steve, an HR manager for IBM, must decide what positions the firm should fill in the next 6 months, which means Steve is currently working on ________.
workforce planning
candidate screening
employee contracting
department training
Question 7
Human resource management is best defined as the process of ________.
controlling and orienting new employees
outsourcing and offshoring clerical jobs to foreign countries
acquiring, training, appraising, and compensating employees
organizing and scheduling work activities for teams
Question 8
Which legislation makes it unlawful to discriminate in pay on the basis of sex when jobs involve equal work; require equivalent skills, effort, and responsibility; and are performed under similar working conditions?
Executive Order 11246
Age Discrimination
Title VII
Equal Pay Act of 1963
Question 9
What is the first step in the recruitment and selection process?
developing job applications
building an applicant pool
forecasting employment needs
assessing training requirements
Question 10
The EEOC was initially established to investigate complaints about ________.
accommodations for disabled workers
unfair business practices
sexual harassment in public schools
job discrimination
Question 11
Theresa, an HR manager, works for a firm that is planning to expand overseas. Theresa is in the process of workforce planning and has already forecasted the firm’s labor demand. What should Theresa do next?
determine recruitment methods
identify workforce gaps
create a job competencies matrix of all positions
establish training and development plans
Question 12
Which of the following best explains why HR management is important to all managers?
An enthusiastic labor force is likely to provide financial support to local unions.
Investing in human capital enables managers to achieve positive results for the firm.
Technological changes and global competition require clear organization charts.
Economic challenges facing the world call for advanced cost-cutting and streamlining.
Question 13
According to the Age Discrimination in Employment Act of 1967, it is unlawful to ________.
require employees to retire at age 65
fire older employees for insubordination
institute a minimum age for employees
allow juries to determine age discrimination
Question 14
Which Supreme Court case was used to define unfair discrimination in conjunction with EEO laws?
Abington School District v. Schempp
Faragher v. City of Boca Raton
Meritor Savings Bank FSB v. Vinson
Griggs v. Duke Power Company
Question 15
Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.
Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm?
The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world.
Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.
Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.
Centralized call centers would enable the HR department to provide specialized support on daily transactional activities.
Question 16
Which activity involves establishing and maintaining positive employee-employer relationships?
human resource management
employee development
succession planning
employee relations
Question 17
All of the following have been linked to employees’ perceiving their employers as fair EXCEPT ________.
improved compensation
increased job satisfaction
enhanced employee commitment
enhanced organizational citizenship behaviors
Question 18
In which human resource activity does a typical labor agreement NOT give the union a role?
selection
recruitment
appraisals
dismissal
Question 19
What is the purpose of recruiting?
establishing a strategic plan
developing qualifications inventories
developing an applicant pool
forecasting the supply of candidates
Question 20
Todd has been identified by Markam Industries as a high-potential employee in the firm’s succession planning process. Which of the following activities would most likely aid in developing Todd’s potential?
performance appraisal
job rotation
employee orientation
multicultural training
Question 21
Which of the following is used by employers to schedule interviews, match candidates with positions, and compile résumé information?
online job boards
O*NET
executive support systems
applicant tracking systems
Question 22
Hiring workers who have criminal backgrounds without proper safeguards is considered ________.
negligent hiring
improper screening
unreliable testing
improper hiring
Question 23
For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm’s success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.
Which of the following, if TRUE, supports the argument that Golden Creamery should require franchise owners to use the firm’s preemployment tests?
Hourly employees at Golden Creamery stores typically remain with the company long enough to be promoted to management positions.
Annual turnover rates for hourly employees of Golden Creamery stores are three times the rate of comparable businesses.
Individuals interested in working at a Golden Creamery store can complete online applications on the firm’s website.
Golden Creamery uses a series of videos to train new hires as well as a mentoring program that has proven successful in the past.
Question 24
What is the primary goal of employee selection?
achieving person-job fit
developing a diverse workforce
maintaining valid test scores
avoiding negligent hiring
Question 25
Effective employee screening will most likely ________.
improve team management skills
identify valid and reliable test procedures
reduce dysfunctional workplace behaviors
eliminate negative office politics
Question 26
Consider the following question: “Can you give a work-related example of a specific instance where you provided leadership?” This is an example of a ________ question.
background
behavioral
descriptive
situational
Question 27
Which question below is an example of a background question?
“What experience and training have you had with drafting designs for commercial buildings?”
“Can you provide an example of a time when you developed a highly effective ad campaign?”
“What steps would you follow to conduct a brainstorming session with a group of employees on safety?”
“What is the procedure you would follow when examining a patient complaining of chest pain?”
Question 28
Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last 2 years, and new neighborhoods are being built as a result. Marion’s staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped.
Which of the following questions would be relevant for Marion to ask if she wants an employee with extensive knowledge in real estate?
What are the loan options you would suggest for first-time home buyers?
How do you handle sellers who believe their home is more valuable than it really is?
What motivated you to become a real estate agent?
What is the most frustrating aspect of being a realtor?
Question 29
Which assessment method has a high development cost?
job knowledge tests
cognitive ability tests
structured interviews
integrity tests
Question 30
Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices, regarding adverse impact. Which of the following selection rate criteria should Blue Bay Hotels use to avoid adverse impact towards its minority employment candidates?
Test selection rate of minority candidates is more than three-fifths of majority candidates’ selection rates.
Test selection rate of minority candidates is less than four-fifths of majority candidates’ selection rates.
Test selection rate of minority candidates is less than three-fifths of majority candidates’ selection rates.
Test selection rate of minority candidates is more than four-fifths of majority candidates’ selection rates.
Question 31
Which of the following assessment methods has the lowest validity?
personality tests
job knowledge tests
structured interviews
cognitive ability tests
Question 32
Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?
employee referral campaigns
headhunters
college recruiting
walk-ins
Question 33
Based on recruitment research, which of the following management practices would LEAST likely improve recruiting effectiveness?
providing applicants with salary information
emphasizing positive aspects of the job
using applicant referrals from current employees
ensuring that the company website is attractive and updated
Question 34
Which of the following is an advantage for employers that use internet recruiting?
quick responses from many job applicants
guaranteed compliance with EEOC laws
oversight by the U.S. Department of Labor
screening of unqualified applicants
Question 35
Suzanne is reviewing the completed job application of a person applying for a marketing position. Which of the following questions would LEAST likely be answered by the application form?
Does the applicant have the education and experience to perform the job?
What job-related progress and growth has the applicant experienced?
Has the applicant experienced job stability?
Does the applicant have any significant health conditions?
Question 36
Which term refers to special vendors that handle all or most of an employer’s recruiting tasks and needs?
applicant tracking system
recruitment process outsourcer
integrated recruiting system
requisition management system
Question 37
________ provides new employees with the basic background information required to perform their jobs satisfactorily.
employee orientation
Correct answer
employee selection
employee development
employee recruitment
Question 38
Which of the following would perform the initial orientation in most firms?
mid-level manager
immediate supervisor
administrative assistant
HR specialist
Question 39
Maria was recently hired as an accountant with a large marketing firm. Today is Maria’s first day of work, and she will be attending an employee orientation session. Which of the following is LEAST likely to be addressed during Maria’s orientation?
sales methods
employee benefits
safety measures
daily routine
Question 40
Which of the following is NOT one of the primary purposes of employee orientation?
The employee should begin the process of learning the firm’s preferences.
The employee should understand the organization in a broad sense.
The employee should become skilled with the firm’s software.
The employee should have a clear understanding of what is expected.
Question 41
All of the following are included in a task analysis record form EXCEPT ________.
performance appraisals
performance standards
trainable skills required
human aptitudes required
Question 42
Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?
training
development
orientation
appraisal
Question 43
Lucas, an HR manager, has been assigned the task of creating a training and development program for his firm’s employees. According to the ADDIE training process model, what is the first step that Lucas should take?
conduct a needs analysis
assess the program’s successes or failures
train the targeted group of employees
design the program content
Question 44
In the ADDIE training process model, which of the following occurs immediately after a needs analysis has been conducted?
presenting the program to a test audience
assessing the program’s successes or failures
designing the overall training program
training a targeted employee group
Question 45
Which of the following would most likely occur during the implementation stage of a training program?
presenting the program to a small test audience
designing the program content for different learners
providing on-the-job training to the targeted group of employees
conducting a needs analysis of newly hired workers
Question 46
What is the final step in the ADDIE training process model?
presenting the program to a small test audience
conducting a performance and needs analysis
training the targeted group of employees
evaluating the program’s successes or failures
Question 47
________ refers to all forms of pay or rewards going to employees and arising from their employment.
employee reimbursement
salary
benefits
employee compensation
Question 48
All of the following issues are addressed by the Fair Labor Standards Act EXCEPT ________.
record-keeping
overtime pay
minimum wage
termination
Question 49
Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?
competency-based pay
variable pay
incentive pay
merit pay
Question 50
Ryobi is a large, international power tool manufacturer that develops affordable, high-quality products such as drills, circular saws, and routers for both homeowners and craftspeople. As the company continues to grow, its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective. Currently, the firm provides merit raises based on performance appraisals; however, executives are considering changing the current incentive plan.
Which of the following, if TRUE, best supports the argument that Ryobi should eliminate all merit raises?
The commission percentage for Ryobi sales people is based on the ability to meet monthly quotas.
Ryobi uses an enterprise incentive management system to automate compensation.
Motivation among Ryobi engineers has been improved through social recognition programs.
Performance appraisals at Ryobi occur annually, and standards vary from manager to manager.