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HRM 326 Week 5 Final Examination
Complete the attached 50 question multiple-choice final examination. Either highlight the responses or record on a separate sheet of paper.
There are 50 multiple choice questions worth 2 points each.
- When evaluating training, the major type of evaluation to consider is
- process evaluation.
- analysis evaluation.
- outcome evaluation.
- both A & C.
- both B & C.
- A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a
- competency
- test
- job analysis
- strategy
- skill set
- This typically involves videoconferencing and/or computers for the delivery f instructions from a trainer to trainees who are in different locations.
- Web-based training
- Distance-learning
- E-learning support
- Blended learning simulations
- Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
- True
- False
- What provides a way to understand the investments that training produces and provides information needed to improve training?
- Evaluative design
- Training evaluation
- Training effectiveness
- Training criteria
- All of the following examples of the lack of management support with respect to obstacles in the work environment that inhibit transfer EXCEPT:
- Insufficient funds
- Training opportunities not being discussed
- Reinforcement, feedback, and encouragement needed for trainees to use in the training context is not forthcoming
- Communicating that training is a waste of time.
- ______ refers to the collection of information—including what, when, how, and from whom—that will be used to determine the effectiveness of the training program.
- Training effectiveness
- Training outcomes
- Evaluation design
- Training evaluation
- An organizational analysis involves determining the appropriateness of training, based on all of the following parameters, EXCEPT:
- The company’s business strategy
- The resources available for training
- Support by managers and peers for training activities
- The competition’s market standing
- Which of the following is NOT a goal of needs assessment?
- To determine what finances need to be designated for training.
- To determine who the training exists for
- To determine what tasks need to be trained
- To be determine whether a training need exists
- _____ is the capacity needed to perform a set of tasks.
- Automaticity
- Skill
- Knowledge
- Attitude
- Training methods can be divided into _____ and _____ approaches?
- cognitive; behavioral
- strategic; skill
- procedural; strategic
- KSA; lecture
- none of the above
- Which training method can effectively be used to change attitudes?
- Cognitive
- Behavioral
- Attitudinal
- Both A & B
- A visual display of how to do something or how something works is called a
- If learning objectives focus around prioritizing, organization, planning, and decision making, _____ can make an appropriate training tool.
- the in‑basket
- computer based training
- the simulator
- role playing
- the case study
- A(n)_____ question requires no specific response.
- closed‑ended
- reverse
- open‑ended
- overhead
- bad
- If the goal is to train interpersonal skills, _____ is the favored method.
- behavior modeling
- the case study
- the simulator
- the business game
- the ice‑breaker
- _____ is an enactment of a scenario in which each participant is given a part to act out.
- Simulation
- Role play
- Behavioral enactment
- Modeling
- Role playing (particularly role reversal) is an especially effective technique for creating _____.
- procedural knowledge
- attitude change
- skill automaticity
- strategic knowledge
- process knowledge
- The most frequently used training method (especially in smaller businesses) is
- role play.
- behavioral modeling.
- on‑the‑job training.
- _____ is the process of providing one‑to‑one guidance and instruction to improve the knowledge, skills, and work performance of the trainee.
- Behavior modeling
- Computer simulation
- Coaching
- Tutoring
- Without _____, it is very difficult to evaluate training.
- personnel objectives
- performance appraisals
- organizational outcomes
- learning objectives
- What is missing from this learning objective. “The trainee will splice 6 sets of wires while at the top of a telephone pole wearing all safety gear.”
- Complete behavior.
- Nothing, it is a proper learning objective
- The best reason for offering training is:
- It is very popular
- Supports the organization’s goals and objectives
- It is required by the federal or state government
- Competition uses the same training
- Effective orientation programs include _______ of the new employee.
- Active involvement
- Rigorous training
- Flexibility
- A high learning curve
- Avoiding jokes, stories, and props that might create a hostile learning environment falls under which one of the following?
- Requiring employees to attend programs that might be offensive
- Excluding women, minorities, and older employees from training programs
- Not ensuring equal treatment of all employees while in the training
- Revealing discriminatory information during training
- The link between diversity and an organization’s performance is both direct and indirect.
- True
- False
- The best coaches are emphatic, supportive, practical, and self-confident, who appear to know all the answers, and tell others what to do in a supportive manner.
- True
- False
- In this variation of the lecture method, two or more speakers present information and ask questions.
- Standard lecture
- Panels
- Student presentation
- Team teaching
- Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are from the inter-related departments.
- True
- False
- _____ can be used as a dress rehearsal to show the program to managers, trainees, and customers.
- Evaluative training
- Summative evaluation
- Pilot Testing
- Formative evaluation
- The major advantage of apprenticeship programs is that learners can _____ while they learn.
- Gain experience
- Earn pay
- Share knowledge
- Train the less experienced
- Research suggests that company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
- True
- False
- In case, studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions, and suggesting what might have been done differently.
- True
- False
- This is a favorable training method among managers and organizations compared to others; it needs less investment in time, money (materials and trainer’s salary), or instructional design.
- Apprenticeship
- Self-directed learning
- On-the-job training
- Simulation
- The difference between mentoring and coaching is
- Mentoring is more effective
- Coaching is more effective
- Each tends to focus on different aspects of the job
- Mentoring has always been a more formalized process
- None of the above
- Human resources development (or employee development) should be involved in strategic planning by
- helping shape strategy.
- influencing the HR strategy.
- developing its own strategy in line with the strategic plan.
- None of the above
- all of the above
- A decentralized training department results in
- less training costs.
- more relevant training.
- more control over training content.
- less likelihood of the transfer of training.
- Which of the following statements is true.
- A) all the information (exercises, etc.) to be used in training should be in the trainees’ training manual, and handed to trainees at the start of training
- B) a training room should have large windows so as to let in lots of natural light.
- C) the best seating arrangement for effective training is the U shape
- D) Off site training is useful when trainees tend to have a lot of stress associated with going to work.
- An ice breaker is
- a useful way of starting training.
- only of value if training is going to last more than one day.
- something you do only when trainees do not already know each other; it breaks the ice.
- the most junior trainer who is in charge of refreshments.
- What is the least expensive and best alternative if you only have a few employees to be trained?
- Hiring a consultant
- Purchasing a pre‑packaged program
- Implementing and designing your own training program
- Sending trainees to outside seminars
- Waiting until you have enough employees who require training, then hiring a consultant
- According to the text, _____ provides the opportunity for learning and _____ is a result of the learning.
- education; training
- development; training
- training; development
- education; development
- none of the above
- A training needs analysis is conducted when
- a setback event occurs.
- a triggering event occurs.
- a decision to provide sexual harassment training is made.
- a deficiency is determined to be a motivational deficiency.
- When a(n) _____ analysis is conducted for strategic planning, it is a major undertaking. The _____ and relevant strategies that have been identified in the strategic plan are an indication of where the firm wishes to be.
- organizational; mission
- operational; organizational
- performance; person analysis
- operational; goals
- Organizational analysis should focus on
- mission and capital resources.
- job analysis.
- C) human resources and organizational environment.
- D) both A & C.
- E) all of the above.
- The identification and development of employees who are perceived to be of high potential is called
- succession planning.
- funneling
- pet picking.
- You cannot have a _______ measure unless the measure is _______.
- Valid, relevant.
- Relevant, valid.
- Reliable, valid.
- Valid, reliable.
- Relevant, reliable.
- A “Learning Management System” for e-learning.
A) is necessary for all e-learning systems
B) is a form of programmed instruction
C) records progress of trainees
- D) is primarily used for internet access
- Self-paced learning is when:
A) the trainees follow with the class
- B) the trainees move slower than the class.
- C) the trainees move quickly with some restrictions
- the trainees move through the training as fast as they are able to
- A learning point is
- a useful thing to start training with.
- a piece of information required to be learned in order to meet a specific training objective.
- A compilation of the learning objectives for a training program
- One of the outputs of the developmental phase of the training model.
- An icebreaker is a game or exercise that gets the trainees involved in meeting and talking
with others in the training session.
- True
- False