LDR 300 Wk 5 – Apply: Test

What is an important detail related to effective Employee Resource Groups (ERGs)?

Multiple Choice

ERGs are organization sanctioned and have senior management support.

ERG leadership is selected by senior management.

ERGs are only employee led and employee supported.

ERGs must be completely independent of the organization.

Members of another manager’s team have reported unprofessional and harassing treatment by one of their team members multiple times over the last year without any observable change in the situation, and they believe this is due to the team member being a favorite of the department director. This issue of fairness in treatment is related to which of the following?

Multiple Choice

Interactional justice

Procedural justice

Organizational justice

Normative justice

Out of the following list, what is one reason why people leave organizations?

Multiple Choice

Fair Pay

Exciting work

Supportive management

Limited recognition and praise

The most senior manager on your team has just been promoted and your manager wants you to hire an outside candidate to fill the vacant position. Which of these is the best rationale for filling the position?

Multiple Choice

• Filling leadership positions from inside the company is problematic because staff have to report to a former peer.

Filling leadership positions from inside the company is problematic because internal talent lack the skills to lead.

Filling leadership positions from outside can be demoralizing for employees and limits their opportunities for advancement.

• Filling leadership positions from outside the company motivates employees by bringing in new talent.

Your employees have expressed satisfaction in their work, but you are concerned about the factors that lead to dissatisfaction. Which of these is most likely to lead to dissatisfaction according to Herzberg’s two-factor theory?

Multiple Choice

More challenging work

Better benefits

Increased salary

Flexible work schedules

What are some important actions managers can take to build diversity, trust and engagement?

Multiple Choice

Ignore religious and cultural holidays not observed by the company to be fair

Ensure fairness in promoting and hiring individuals based on merit

Hire individuals from different races, religions, and socio-economic backgrounds

Support diversity and inclusion hiring from outside the company

When Luís provides feedback during coaching sessions with employees, he focuses on their emotions. Employee performance has not really improved from the coaching sessions. What could Luís do in coaching sessions that may be more helpful for improving the employee’s performance?

Multiple Choice

Likely, Jimi followers trust her to give them direct feedback even if it’s negative.

Not likely, Jimi needs to give followers both positive and negative feedback.

Likely, Jimi was promoted for a reason and must help fix followers weaknesses.

Not likely, Jimi should give positive feedback to show she’s both a leader and a friend.

According to Herzberg’s two-factor theory, is focusing on motivators enough to reduce job dissatisfaction?

Multiple Choice

No, satisfaction from motivators is independent of dissatisfaction from hygiene factors.

Yes, because motivators are more important to employees than hygiene factors.

Yes, increased intrinsic job satisfaction decreases dissatisfaction from hygiene factors.

No, because hygiene factors are more important to employees than motivators.

If you want to lead according to the Team Leadership Model, which is the critical function that creates a foundation for team leadership?

Multiple Choice

Skills and knowledge

Dream or vision

Interdependence

Individual goals

How do Communities of Practice (CoP) differ from teams?

Multiple Choice

Members cannot be removed from CoPs.

Members are voted to a CoP by other members.

Members pay dues to belong to a CoP.

Members volunteer for CoPs.

Francine does not feel treated fairly and believes she is not provided information about changes at her corporation. Also, she is not being rewarded for her work. These aspects would fall under which type of justice?

Multiple Choice

Ethical justice

Procedural justice

Interactional justice

Distributive justice

What term describes how a team communicates with one another, deals with conflict, and expresses feelings?

Multiple Choice

Group cohesion

Group dynamics

Formal hierarchy

Interdependence

Vedrana asked coworker Prabhakar to give feedback on a report to executive management. He stated, “Good start but needs work in several areas.”  How can Prabhakar improve the feedback?

Multiple Choice

Only give positive feedback.

Be specific when giving feedback.

Avoid giving feedback to coworkers.

Only give constructive feedback.

Harrison is generally satisfied with his current work, but he is not satisfied with how much he is being paid and the benefits he is receiving. Which type of job satisfaction is low for Harrison?

Multiple Choice

Growth satisfaction

Facet satisfaction

General satisfaction

Internal satisfaction

Jack and Monica contributed together to finish an impressive marketing campaign for their company’s largest client. Jack received a promotion and a bonus, but Monica received no public recognition. What type of justice will followers and Monica feel was not met?

Multiple Choice

Procedural justice

Interactional justice

Ethical justice

Distributive justice

What are some roles that can be included in a Communities of Practice?

Multiple Choice

Facilitators, Subject-Matter Experts, and Core Members

Directors, managers, and followers

Expert member, experienced member, novice member

Community leaders, community members, community sponsors

Choose the best example of employee engagement.

Multiple Choice

Ciril believes in the organization’s goals but misses a lot of work because of family obligations.

Dwight enjoys his job and has promoted the organization’s goals.

Courtney meets all the individual and company goals set by management.

Branimir participates in team activities but frequently misses short-term goals.

Stan is an employee that was recruited from the local university. He is a strong performer but has decided to leave the organization due to being dissatisfied. What type of turnover is this?

Multiple Choice

Involuntary turnover

Functional turnover

Reduction in force

Dysfunctional turnover