NTC 300 Wk 4 Discussion – Service Level Agreement

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.

Due Thursday

Respond to the following in a minimum of 175 words:

You have been asked by your manager to draft a service level agreement (SLA) with your new third-party cloud service provider.

Identify three components (e.g., uptime or storage availability) you believe are critical to include in the SLA.

Describe the component and why the component is critical to include.

Due Monday

Reply to at least 2 of your classmates. Be constructive and professional in your responses.