OPS 571 Wk 5 – Practice: Week 5 Practice Quiz

Complete the Week 5 Practice: Business Forecasting Quiz in McGraw-Hill Connect.

What category of forecasting techniques uses managerial judgment in lieu of numerical data?

Multiple Choice

Ad hoc methods

Rule-of-thumb methods

Qualitative techniques

Gut instinct forecasting

Manager’s choice approach

What is the term for forecasts used for making day-to-day decisions about meeting demand?

Multiple Choice

Strategic forecasts

Tactical forecasts

Daily forecasts

Rolling forecasts

Time series forecasts

What is the term used for the bundle of goods and services that are provided in some environment by every service operation?

Service system

Service environment

Service bundle

Service patchwork

Service package

Which of the following are significant ways in which service systems differ from manufacturing systems? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.)

process is part of the product

Service is tangible

The service itself cannot be patented

Employees do not require any technical training

You cannot inventory service

Which of the following is not one of the basic types of forecasting?

Multiple Choice

Qualitative

Time series analysis

Causal relationships

Simulation

Force field analysis

A company wants to generate a forecast for unit demand for year 2017using exponential smoothing. The actual demand in year 2016was 120. The forecast demand in year 2016was 110. Using these data and a smoothing constant alpha of 0.1, which of the following is the resulting year 2017forecast value?

Multiple Choice

100

110

111

114

120

Which of the following forecasting methods is very dependent on selection of the right individuals who will judgmentally be used to actually generate the forecast?

Multiple Choice

Time series analysis

Simple moving average

Weighted moving average

Delphi method

Panel consensus

Which one of the following is not a major factor distinguishing service design and development from manufacturing design and development?

Multiple Choice

The process and product must be developed at the same time.

Many service organizations can change their service offerings virtually overnight.

Many parts of the service package are often defined by the training that individuals receive before they become part of the service organization.

The service package, rather than a definable good, is the output of the development process.

Service operations can be protected by patents; manufacturing operations cannot.

One of the three approaches to delivering on-site service is _____

Multiple Choice

Airline approach

Self-service approach

Fast food approach

Do-it-yourself approach

Internet approach

Which of the following is not a characteristic of a well-designed service system?

Multiple Choice

Robust

Cost-effective

Puts customers in charge

User-friendly

Effectively links “front office” with “back office”