- Description
XMGT 230 Week 9: Knowledge Check
Complete the Week Nine Knowledge Check
1.The level of expected performance for a given goal; a target that establishes a desired performance level, motivates performance, and serves as a benchmark against the performance being assessed is referred to as a(n)
- measurement
- standard
- control process
- audit
2.Performance standards can be set with respect to which of the following?
- Cost, quality, and functionality
- Quality, time used, and quantity
- Time used, quality, and functionality
- Quantity, quality, and temperament
3.Control that focuses on the use of information about previous results to correct deviations from the acceptable standard is referred to as
- feedforward control
- audit control
- quality control
- feedback control
4.Performance data is most commonly obtained from which of the following sources?
A.Oral reports, written reports, and personal observation
B.Customer reports, written reports, and personal observation
- Top, middle, and lower management
D.Self-reports, oral reports, and upper management
5.Which of the following is the third major step in the formal control
process?
- Setting standards
- Comparing performance with standards
- Revising standards
- Taking corrective action
6.The use of rules, regulations, and authority to guide performance is referred to as
- clan control
- market control
- concurrent control
- bureaucratic control
7.Market controls involve the use of
- rules and regulations
- authority
- sales and variable costs levels
- economic standards
12.The increasing need for clan control is caused by
- changes in the economics of work
- employees becoming too empowered
C.employees lack of interest in corporate decisions
- changes in employment relationships
8.Advances in information technology have created powerful
- market controls
- feedback controls
- concurrent controls
- organization links
9.The Six Sigma approach is based on ____________ analyses that contribute to ____________.
- statistical; increased customer base
- budgetary; customer satisfaction
- strategic; customer satisfaction
- statistical; customer satisfaction
13.Assessing your own companyâs planning, organizing, leading,and controlling efforts is the essential function of
- strategic audits
- feedback control
- external audits
- internal audits
10.Group maintenance behaviors are
A.
focused on a concern for the accomplishment of the work
B.
focused on the satisfaction of the work group
- focused on the closeness of supervision
- generally resented by workers
11.Leaders are agents of
- control
- details
- results
- transformation