- Description
IT 205 Week 2 Week Two Knowledge Check
Week 2 Knowledge Check
The material presented below is not meant to be a comprehensive list of all you need to know in the content area. Rather it is a starting point for building your knowledge and skills. Additional study materials are recommended in each area below to help you master the material.
Personalized Study Guide Results
Score 22 / 22
| Concepts | Mastery | Questions |
| IT Components | 100% | · 1 · 2 · 3 |
| Customer Relationship Management (CRM) Systems | 100% | · 4 · 5 · 6 |
| Enterprise Resource Planning (ERP) Systems | 100% | · 7 · 8 · 9 |
| Server Technologies | 100% | · 10 · 11 · 12 |
| Data Storage | 100% | · 13 · 14 · 15 |
| Input/Output Technologies | 100% | · 16 · 17 · 18 · 19 |
| Collaboration Systems | 100% | · 20 · 21 · 22 |
Concept: IT Components
| Mastery | 100% | Questions | · 1 · 2 · 3 |
Materials on the concept
- Infrastructure Components
- Dimensions of Information Systems
- 4.1. IT Infrastructure: Computer Hardware
- Technology
- 1.1. The Role of Information Systems in Business Today
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1.
Laudon and Laudon (2011) stated that IT infrastructure is composed of computer hardware, computer software, data management technology, and what other two components?
Networking and telecommunications technology, and technology services
Computer chipping and technology vending services
Custom programming services and telecommunications products
Legacy generating services and internal/external technology bytes
2.
Why must each organization carefully manage and design its information systems?
Information systems work independently of each other.
Organizations need specific technology to match their needs.
Organizations need current technology to meet their bottom line.
Information systems can be relatively inexpensive
3.
Why are management information systems an important topic in business today?
Because more business computing is moving toward continuous use of PCs
Because of the continuous change in technology
Because of the increasing use of boxed software
Because of the increasing cost of management technology
Concept: Customer Relationship Management (CRM) Systems
| Mastery | 100% | Questions | · 4 · 5 · 6 |
Materials on the concept
- Customer Relationship Management Systems
- Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
- Enterprise Applications
4.
Which best describes Customer Relationship Management Systems (CRMs)?
They make sure the customer is satisfied.
They are used for organizational excellence.
They use data to make sure the customer is happy.
They capture, integrate, and analyze data from all over the organization
5.
Customer Relationship Management (CRM) Systems help firms to:
integrate information
coordinate information
manage their relationships with customers
analyze data
6.
How does CRM software provide operational excellence for firms?
customers can use this to complain
firms can capture customer interactions and analyze them to improve service
firms can use the software to sell goods and services to customers
customers can use the software to order products
Concept: Enterprise Resource Planning (ERP) Systems
| Mastery | 100% | Questions | · 7 · 8 · 9 |
Materials on the concept
- Enterprise Applications
- Systems for Linking the Enterprise
7.
What is one way an enterprise resource planning (ERP) system help run businesses?
Aligning marketing and human resources
Collecting data
Coordinating internal processes of the firm
Storing data
8.
Enterprise resource planning (ERP) systems and supply chain management systems are two of the major enterprise applications. What are the other two major enterprise applications?
Input systems and output management systems
Hardware management systems and software systems
Intranet relationship systems and extranet systems
Customer relationship management systems and knowledge management systems
9.
How do enterprise resource planning (ERP) systems solve problems?
Automating and processing information
Integrating, collecting, and storing information
Working with the warehouse and extracting information
Inventorying websites for processing information
Concept: Server Technologies
| Mastery | 100% | Questions | · 10 · 11 · 12 |
Materials on the concept
- Types of Computers
- 4.1. IT Infrastructure: Computer Hardware
- Computer Networks and Client/Server Computing
10.
Which computer would you use to support a computer network?
PC
Mainframe
Workstation
Server
11.
Which of the following is the client in client/server computing?
The location of the bulk of the processing
The computer that acts as the user point of entry
The software program used for logging on to the network
The computer that first asks for services
12.
Why are servers important components of IT infrastructure?
They provide the needed software platform.
They are inexpensive to manage.
They provide the hardware platform for electronic commerce.
They can process web pages more efficiently
Concept: Data Storage
| Mastery | 100% | Questions | · 13 · 14 · 15 |
Materials on the concept
- Storage, Input, and Output Technology
- 4.1. IT Infrastructure: Computer Hardware
- Secondary Storage Technology
13.
Storage networks and magnetic tape are types of principal storage technologies. What are two other types?
Magnetic disk and optical disk
Hard drives and software
Hard drives and CD-ROMs
Removable drives and floppy drives
14.
Which of the following best describes why companies use storage networking?
To increase bandwidth requirements
To reduce storage requirements
To transfer data between servers in digital format
To keep a backup of existing optical disks
15.
Which of the following storage technology stores data sequentially?
CD-ROM
RAID
Magnetic disks
Magnetic tape
Concept: Input/Output Technologies
Materials on the concept
- Storage, Input, and Output Technology
- 4.1. IT Infrastructure: Computer Hardware
- Input and Output Devices
16.
What type of device gathers data and converts them into electronic form for use by the computer?
Output device
Input device
Optical storage
Magnetic storage
17.
Which of the following devices are considered input devices?
Keyboard and mouse
Monitor and printer
Hard drive and speakers
CD-ROM drive and printer
18.
Which of the following is a device used to collect data directly from the environment for input into a computer system?
Trackball
Touch screen
Audio input
d Sensor
19.
What computer component controls input and output devices?
Distributed processing
The digital platform
The terminals
The operating system
Concept: Collaboration Systems
| Mastery | 100% | Questions | · 20 · 21 · 22 |
Materials on the concept
- 2.3. Systems for Collaboration and Teamwork
- Tools and Technologies for Collaboration and Teamwork
- Wikis
- Virtual Worlds
20.
Which of the following tools is NOT one of the 15 categories of collaborative software tools?
Screen sharing
eBook authoring
Video conferencing
E-mail and instant messaging
21.
Wikis offer many benefits to organizations. Which of the following provides the most benefits and usefulness to organizations?
Wikis help users find information quickly.
Wikis require no programming knowledge.
Wikis store and share company knowledge.
Wikis help users easily edit content
22.
What can virtual worlds do to enhance collaboration in organizations?
House online meetings and training sessions.
Allow employees to work anonymously as avatars.
Allow users to use multiple avatars during a meeting.
Provide employees with opportunities to experience other countries