BSA 413 Week 1 Individual: Understanding Elements of Service Strategy

Select a medium- or large-sized business in a specific field with an in-house IT department.

Answer the following questions for that organization:

• What are 5 IT serv0ices that should be offered?
• Who should each of these services be offered to?
• Who might compete with the internal IT department to provide each service?
• How would the service create value? How would each customer measure that value?
• What are the basic elements of a business case for the development and use of that system? (1 to 3 sentences)
• How could the performance of the service be measured?