BSCOM 360 Wk 5 – Organizational Communication Quiz

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BSCOM 360 Wk 5 - Organizational Communication Quiz
BSCOM 360 Wk 5 – Organizational Communication Quiz
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BSCOM 360 Wk 5 – Organizational Communication Quiz

Question 1

What characteristic of an organization is interrelated and interdependent to make the whole organization function?

rules

roels

hierarchy

norms

system

 

Question 2

Darren has realized that the best way to find out what is going on in the office is to hang out in the copy room. This is an example of what type of network?

formal

informal

bypassed

informational

cable

Question 3

Jo, a low-level employee, is e-mailing an organizational vice-president about an idea she has for the organization. This is a form of what type of communication?

formal

upward

chain

illegal

informal

Question 4

Darla walks in on her coworker, Troy, who is crying. Darla asks Troy what is wrong, to which he responds, “Nothing!” This is an example of which of the functions of nonverbal messages?

complementing

rearranging

substituting

contradicting

repeating

Question 5

An individual’s position in a group or organization is referred to as an individual’s _________.

role

rule

place

status

purpose

Question 6

An individual’s predisposition towards work, motivation to work, job satisfaction, and ways of dealing with peers, subordinates, and supervisors on the job are referred to as her or his what?

organizational outlook

organizational goals

organizational orientation

organizational personality

organizational temperament

Question 7

Alondra is very disgruntled with the status quo within her organization and despises the hierarchy within the organization. What organizational orientation does Alondra have?

upwardly mobile

indifference

ambivalence

goal centered

achievement orientation

Question 8

Fatima and Hamid work within the same division in a large corporation. The two quickly became friends because they are both Iranian. Which type of homophily explains how this occurs?

attitudinal

background

demographic

optimal

fabricated

Question 9

Which form of homophily is created when two people are not honest about who they are and what their attitudes, beliefs, and values are?

attitudinal

background

demographic

optimal

fabricated

Question 10

Which orientation to management believes that it is possible to integrate the goals of the organization with the goals of the individual?

human relations

interpersonal

scientific

humanistic

human Resources

Question 11

Chris’ management communication style tends to consist of a high concern for task and a high concern for people. Which leadership style does he possess?

social

task

balanced

moderate

leaderless

Question 12

Diallo has a lot of faith in his employees, but he still makes most of the major decisions himself. What kind of manager would he be, according to Likert’s PDM Theory?

exploitive authoritative

benevolent authoritative

consultative

participative

instructive

Question 13

Abu encourages his subordinates to communicate with him and with their peers and tries to make communication very interactive. What management communication style does Abu have?

tell

sell

consult

discuss

join

Question 14

Which of the following is not a ramification of too much or too little status in an organization?

it inhibits communication

solidarity is not developed

it interferes with work

it causes resentment and conflict

it causes communication underload

Question 15

Dialo and Gabby are very good friends. Dialo can get Gabby to do things for him by mentioning that if she were a “good friend” she would do it. Which type of power is Dialo using?

coercive

reward

expert

legitimate

relational

Question 16

Which of the following statements is false about the relationship between cultures and organizations?

organizations shape cultures

different organizations have different organizational cultures

culture shapes organizations

culture is not impacted by organizations

individuals entering an organization go through culture shock

Question 17

What is the viewing of one’s culture as the center of the universe?

egocentrism

cultural identity

prejudice

discrimination

ethnocentrism

Question 18

Angel never seems to find out about what is going on in his organization until it is too late. He never seems to hear anything that is going on. Angel is an example of what type of person in an informal communication system?

liaison

opinion leader

informer

isolater

innovator

Question 19

Which of the following sets of needs create tension that all organizations must face?

shareholders’ needs and manager’s needs

managers’ needs and workers’ needs

individual members’ needs and the needs of the organization

the needs of the society and the needs of the organization

Question 20

Organizations require us to sacrifice some of our independence and replace it with

specialization

efficiency

interdependence

coordination

Question 21

Organizations that face turbulent environments are most effective when their communication systems

are capable of adapting to change

are stable—employees do not think everything around them is chaotic

limit information flow through the organization to prevent information overload

a and b only

Question 22

For rule systems to succeed in influencing employee behaviors

the rules must be perceived

as being fair, objective, and equally enforced

employees’ behaviors must be linked to a credible reward system

a and b

none of the above (rule systems never succeed)

Question 23

Participatory decision making has been shown to

have no effect on job satisfaction and decrease productivity

increase job satisfaction, increase gossip levels, and have no effect on motivation

increase job satisfaction, increase motivation, and have no absolute effect on productivity

decrease workplace relationships, decrease motivation, and increase productivity

Question 24

Organizational stories play which of the following functions?

they reveal the values of the organization

they allow people to justify their actions at work

they support the culture by making its taken-for-granted assumptions seem legitimate

a, b, and c

Question 25

Network organizations motivate and control their units and their units’ members through

hierarchical authority

cultivating trust

network-based formal systems for monitoring and control members’ activities

b and c

Question 26

Role negotiation occurs when employees

enter a new organization

transfer within the same organization

adapt to a merger or downsizing

a, b, and c

Question 27

Contingency design theory suggest that when an organization exists in an unstable and highly complex environment, the organizational strategy used should include

the use of many memos and other forms of written communication

a high degree of centralization for maximum efficiency

highly qualified and experienced staff

a and c

Question 28

The influence granted to individuals as a result of their status or formal role in the organization is

referent power

asset power

legitimate power

constant power

Question 29

Asking technical questions instead of practical questions

privileges some interests over others, usually preserving the status quo

focuses our attention on seemingly value-neutral issues rather than value-laden issues

enables us to better understand “how” a process works

a, b, and c

Question 30

Groupthink occurs more often among what type of groups?

highly cohesive groups

taskforce groups

egocentric groups

  1. none of the above