CPSS 385 Wk 2 – Effective Communication Techniques Paper

Write a 750 – to 1,000-word paper discussing effective communication techniques of the case manager when conducting an interview.

Include the following:

• Using course materials, explain at least three communication skills that help case managers during the interview process.
• Provide a specific example of how a case manager would use each of the selected communication skills with an offender during the interview process.
• Based on Chapter 12 of the Summers text, discuss at least two strategies for communicating collaboratively with an offender.

Use a minimum 2 sources, at least one of which is from course materials.

Format your paper according to APA guidelines.