HCA/230

COMMUNICATION SKILLS FOR HEALTH CARE PROFESSIONALS

The Latest Version A+ Study Guide

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HCA 230 Entire Course Link

https://hwsell.com/category/hca-230/

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HCA 230 Week 1 The Communication Process Model

Complete the Associate Program Material: Communication Process Worksheet. Communication Process Worksheet

Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.

1. Briefly describe the misunderstanding, including the setting and the people involved.

2. Complete the following table with information from your described misunderstanding.

3. The perception model in Ch. 2 of Communicating in the Workplace shows that prior knowledge and experiences combine with your psychological state to shape your subjective reality. What was your perception going into the situation? How did your perception of the misunderstanding affect the communication process?

4. After reflecting on your misunderstanding and analyzing it with what you have learned this week, what did you learn about the communication process?

Reference

Cheesebro, T., O’Connor, L., & Rios, F. (2010). Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall.

HCA 230 Week 2 Cultural Considerations

Resources: cross-cultural communication searches in this week’s Electronic Reserve Readings

Select a culture other than your own and research information about that group’s perceptions of health and health care.

Write a 300- to 350-word response to the following:

• Identify the principles of cross-cultural communication.
• Explain how any cultural differences could become barriers affecting the communication process with health care providers.

Includeat least two references.

Format your response consistent with APA guidelines.

Submit your assignment to your instructor.

HCA 230 Week 3 Verbal and Nonverbal Communication

Resource: “Verbal and Nonverbal Communication” video located in this week’s Electronic Reserve Readings

Write a700- to 1,050-word paper that includes the following:

• Describe the principles of verbal and nonverbal communication.
• Explain which three principles you think are critical for effective communication.
• Include at least one personal experience with a difficult verbal or nonverbal communication.
• Explain how you could use these principles to promote communication in a health care workplace.
• Explain how technology influences the communication process.

Includeat least two references.

Format your paper consistent with APA guidelines.

Submit your assignment to your instructor.

HCA 230 Week 4 Listen Up!

Imagineyou are the office manager for a medical practice and have recently attended a conference where you learned about active listening and its benefits. You want to share the information with your practice’s staff.

Write a 300- to 350-word memo describing the process of active listening and how it benefits the health care workplace.

Include at least two references.

Format your memo consistent with APA guidelines.

Submit your assignment to your instructor.

HCA 230 Week 5 Are You A Good Communicator?

Imagine you are a writer for a health care trade magazine. The editor has asked you to write next month’s editorial on interpersonal relationships in the health care industry.

Resource: How Assertive Are You? quiz in Ch. 6 of Communicating in the Workplace

Write a 700- to 1,050-word editorial essay and include the following:

• Define effective communication and explain why quality interpersonal relationships are important, particularly in the health care industry.
• Describe supportive and defensive relationships and explain why one type of relationship is more appropriate for the health care industry.
• Define assertive style and explain its appropriateness in a health care workplace.
• Self-assess the elements of your interpersonal communication skills.
• Use your self-assessment as an example to explain what others can do to self-assess their assertiveness so they might make changes in their style to positively influence their health care workplace.

Includeat least two references.

Format your essay consistent with APA guidelines.

Submit your assignment to your instructor.

HCA 230 Week 6 Conflicts Are Important

Complete the Associate Program Material: Conflicts are Important Worksheet.

Submit your assignment to your instructor.

Conflicts Are Important Worksheet

In this assignment, you must write 300 to 450 words on conflict and conflict management. Record your answers in this worksheet.

Part 1: The Five Conflict Types

Describe each of the five conflict types using paragraph form.

1. Pseudo conflicts:
2. Fact conflicts:
3. Ego conflicts:
4. Value conflicts:
5. Need conflicts:

Part 2: The Five Conflict Management Styles

Describe each of the five conflict management styles and explain the strengths and weaknesses of each. Use paragraph form.

1. Avoiders:
2. Accommodators:
3. Forcers:
4. Compromisers:
5. Collaborators:

Part 3: Collaborative Communication

List two methods of collaborative communication and describe how using them can help you avoid conflicts.

HCA 230 Week 7 Working With Teams

For this assignment, you will choose from the following options:

• Option 1: Team Plan Report
• Option 2: Welcome Meeting

Read the instructions in the Associate Program Material: Working With Teams, and select one option to complete the assignment.

Submit your assignment to your instructor.

HCA 230 Week 9 Interpersonal Communication Presentation

Resources: Associate Program Material: Final Project Overview and Timeline, Associate Program Material: Final Project Case Studies

Choose a case study from the Associate Program Material: Final Project Case Studies.

 Develop an 8- to 12-slide Microsoft® PowerPoint® presentation based on the case study selected that includes the following:

• Explain the elements of good interpersonal communication.
• Explain what happened in the case study and why it is an example of poor interpersonal communication.
• Explain the perceptions of the participants in the case study.
• Explain the conflict type and conflict management styles in the case study.
• Identify listening barriers used in the case study.
• Explain supportive and defensive climates and relationships used in the case study.
• Identify verbal and nonverbal communication used in the case study.
• Explain what could have been done differently in the case study to improve the effectiveness of the interpersonal communication.

Include an introduction and conclusion of the major points and detailed explanations that correlate to each point in the speaker notes section.

 Include videos, audio, photos, diagrams, or graphs as appropriate.

 Format your presentation consistent with APA guidelines.

 Submit the Microsoft® PowerPoint® presentation assignment.

Include at least five references to support your presentation.