MGT 362T Week 4 Practice: Wk 4 – Quiz

According to Warner Burke, which of the following is a way in which organizational models can be useful?

Multiple Choice

By reducing the manageability of a complex situation

By helping to prioritize the issues that need most attention

By providing specific languages for different stakeholder groups to discuss organizational properties

By minimizing the interconnectedness of various organizational properties

According to Warner Burke, which of the following is NOT a way in which organizational models can be useful?

Multiple Choice

By identifying key organizational interdependencies

By offering guidance about the appropriate sequence of actions in a change process

By providing a common language with which different stakeholder groups can discuss organizational properties

By predicting the magnitude of change

Which of the following is NOT one of the questions asked when performing gap analysis?

Multiple Choice

Where are we now?

How did we get here?

Where do we want to get to?

What do we need to do in order to get there?

According to Rosabeth Moss Kanter, segmentalist organizations are characterized by _____.

Multiple Choice

the compartmentalization of problem-solving

the ability to overthrow history and precedent

a cooperative environment

a flat organizational structure

Unlike traditional organization designs, built-to-change organization designs _____.

Multiple Choice

include employment contracts based on expectations set out in the job description

hire people with the capabilities for the job for which they have applied

pay for the job and what it involves

include ongoing training in skills to support change

_____ change theorists and practitioners take an “it depends” approach in which the style of change, especially the style of leadership, is dependent on the scale of the proposed change and the readiness of the staff to receive it.

Multiple Choice

Compulsion

Contingency

Processual

None of these

The contingency change management approach is underpinned by the _____ image of managing change.

Multiple Choice

director

follower

interpreter

caretaker

Process theories see change unfolding over time in a messy and iterative way and thus rely more heavily on the image of a change manager as a(n)_____.

Multiple Choice

director

navigator

interpreter

caretaker

Which of the following is one of “the seven Cs of change” developed by the UK Chartered Institute of Personnel and Development?

Multiple Choice

Capturing learning

Criticizing stakeholders

Canceling communication

Capitalizing on losses

Which of the following companies developed the awareness, desire, knowledge, ability, and reinforcement (ADKAR) model of change?

Multiple Choice

Prosci

Apple

McKinsey

Gartner