MGT 362T Week 4 Apply: Wk 4 – Power and Influence-Riding the Policy Wave

Required information

Manager’s Hot Seat: Power & Influence—Riding the Policy Wave

To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation at hand.

It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put in place. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How would you?

Click the ► button to watch the video. Then, answer the questions that follow.

Play Video

Mark responds to Brianna’s concerns about the new employee end-of-shift policy with “…This is a policy straight from corporate. We have to follow it.” What type of influence tactic is Mark utilizing?

Multiple Choice

coalition tactics

exchange

rational persuasion

legitimating tactic

consultation

Required information

Manager’s Hot Seat: Power & Influence—Riding the Policy Wave

To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation at hand.

It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put in place. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How would you?

Click the ► button to watch the video. Then, answer the questions that follow.

Play Video

In response to the new employee end-of-shift policy Brianna proposes that Ollie pay its employees on their breaks instead of making them clock out. Brianna is most likely utilizing the ______ influence tactic.

Multiple Choice

exchange

pressure

personal appeals

ingratiation

inspirational appeals

Required information

Manager’s Hot Seat: Power & Influence—Riding the Policy Wave

To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation at hand.

It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put in place. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How would you?

Click the ► button to watch the video. Then, answer the questions that follow.

Play Video

Which of the following sources of power does Mark have in enforcing Ollie’s holiday scheduling policy?

Multiple Choice

expert

referent

legitimate

exchange

consultation

Required information

Manager’s Hot Seat: Power & Influence—Riding the Policy Wave

To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation at hand.

It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put in place. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How would you?

Click the ► button to watch the video. Then, answer the questions that follow.

Play Video

Based on the video, Mark seems to be a ______ leader while Sherry is more of a ______ leader.

Multiple Choice

transformational; transactional

passive; active

active; passive

situational; transactional

transactional; transformational

Required information

Manager’s Hot Seat: Power & Influence—Riding the Policy Wave

To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation at hand.

It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put in place. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How would you?

Click the ► button to watch the video. Then, answer the questions that follow.

Play Video

Mark’s apparent favoritism toward Amir is representative of

Multiple Choice

leader-member exchange.

servant leadership.

charismatic leadership.

laissez-faire leadership.

transformational leadership.