- Description
MGT 362T Week 5 Practice: Wk 5 – Quiz
The _____ image of managing change argues that the purpose of communication is to ensure that people understand what is going to happen and what is required of them.
Multiple Choice
director
navigator
caretaker
coach
The _____ image of managing change argues that the purpose of communication is to let people know the “why” of changes, their inevitability, and how best to cope and survive them.
Multiple Choice
director
navigator
caretaker
interpreter
The _____ image of change views the purpose of communication as a way to ensure that people share similar values and are aware of what actions are appropriate to those values.
Multiple Choice
director
navigator
caretaker
coach
_____ occurs when more new information is provided more quickly than recipients can process.
Multiple Choice
Message overload
Message distortion
Message ambiguity
Message perception
_____ occurs when meanings are misinterpreted due to intentional or unintentional problems during the sending or receiving of the message.
Multiple Choice
Message overload
Message distortion
Message ambiguity
Message perception
According to the _____ image of managing change, with respect to sustaining change, it is the responsibility of the change manager to design the change process and direct others to comply to ensure that planned objectives are achieved.
Multiple Choice
director
navigator
caretaker
coach
According to the _____ image of managing change, with respect to sustaining change, the change manager designs the change process to fit the context, recognizing that modifications will be required and that the outcome may not be as intended.
Multiple Choice
director
navigator
caretaker
coach
According to the _____ image of managing change, with respect to sustaining change, change outcomes will be determined primarily by contextual factors and not by management intervention.
Multiple Choice
caretaker
coach
interpreter
nurturer
According to the _____ image of managing change, with respect to sustaining change, the change manager’s main role is to help others to develop the capabilities necessary to achieve the intended outcomes of the change.
Multiple Choice
caretaker
coach
interpreter
nurturer
According to the _____ image of managing change, with respect to sustaining change, the change manager develops understanding of the meaning and significance of the changes and what will count as successful outcomes.
Multiple Choice
caretaker
coach
interpreter
nurturer