OPS 571 Wk 2 – Apply: Week 2 Exam

Complete the Week 2 Exam in McGraw-Hill Connect.

A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Multiple Choice

Define

Measure

Analyze

Improve

Control

One of the tools common to all quality efforts is leadership.

Inventory turn is the cost of goods sold divided by the average inventory value.

Design quality refers to the inherent value of the product in the marketplace.

One way to categorize a process is to determine whether it is a multiple-stage or a single-stage process.

McDonald’s fast-food restaurants use a make-to-order production process.

One tool used in total quality management is the run chart.

Which of the following is not an analytical tool used in Six-Sigma quality improvement programs?

Multiple Choice

Flowcharts

Run charts

Control charts

Pareto diagrams

Decision diagrams

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

An operational goal of total quality management is the careful design of the product or service.

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

Design quality in products refers to the degree to which product or service design specifications are met.

Little’s law says there is a long-term relationship among the inventory, throughput, and flow time of a production system in steady state.

A cost of quality classification is which of the following?

Multiple Choice

Material costs

Prevention costs

Variable overhead

Direct labor

Inventory costs

An operational goal of total quality management is ensuring that the organization’s systems can consistently produce the product or service as it is designed.

An operational goal of total quality management is ensuring that the organization’s systems will never produce a defective product or service.

All except one of the following is an analytical tool for six sigma.

Multiple Choice

Flowcharts

Pareto Charts

fishbone diagram

DPMO analytics

Process control charts

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Multiple Choice

Response

Serviceability

Reliability

Reputation

Perceived quality

Utilization of a production process is the ratio of output to input.

The Malcolm Baldrige National Quality Award represents the U.S. government’s endorsement of quality as an essential part of successful business strategy.

Benchmarking refers to the practice of comparing the production metrics of one firm with the production metrics of another.

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

It is generally believed that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Consider a three sequentially stepped process named as Process A, Process B and Process C. Input comes into Process A. Output form A goes into Process B. Output from B goes into Process C. Output of C is the final output. Suppose that it takes 2 minutes per unit in Process A, 3 minutes per unit in Process B and 1 minute per unit in Process C. What will be maximum steady state output from this system?

Multiple Choice

30 per hour

60 per hour

20 per hour

10 per hour

cannot tell since it depends on the input rate.

A fishbone diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Multiple Choice

Define

Measure

Analyze

Improve

Control