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OPS 571 Wk 2 – Practice: Week 2 Practice Quiz
Complete the Week 2 Practice: Improving Processes and Process Design Quiz in McGraw-Hill Connect.
A firm has redesigned its production process so that it now takes 10 hours for a unit to be made. Using the old process, it took 15 hours to make a unit. If the process makes one unit each hour on average and each unit is worth $1,500.
What is the reduction in work-in-process value?
In a flowchart, what is used to represent a storage activity in a process?
Octagon
Square
Oval
Circle
Inverted triangle
What is the name of the national quality award given by the government of the United States?
Multiple Choice
Malcolm Baldrige National Quality Award
Congressional Medal of Quality
President’s Quality Medal
Deming Quality Award
American Quality Leader Award
What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customers?
Multiple Choice
Continuous improvement
Quality at the source
Total quality management
Kaizen
DMAIC
A process flowchart uses which of the following symbols to represent storage areas or queues in a flow diagram?
Multiple Choice
Rectangle
Arrow
Inverted triangle
Diamond
A dashed line
To reduce process throughput time, you might try which of the following actions?
Multiple Choice
Outsource activities.
Change the sequence of activities.
Improve teamwork.
Reduce management interference.
Introduce incentive pay
According to Little’s law, which of the following ratios is used to find flow time?
Multiple Choice
Cycle time/Process time
Throughput time/Process velocity
Process velocity/Throughput time
Inventory/Throughput rate
Value-added time/Process velocity
The dimension of design quality that concerns the sensory characteristics of the product is which of the following?
Multiple Choice
Features
Serviceability
Perceived quality
Reputation
Aesthetics
DPMO refers to
Multiple Choice
defects per million parts
defects per many units
defects per million operations
defects per million opportunities
defects per million
A fishbone diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
Multiple Choice
Define
Measure
Analyze
Improve
Control