OPS 571 Wk 2 – Practice: Week 2 Practice Quiz

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OPS 571 Wk 2 – Practice: Week 2 Practice Quiz
OPS 571 Wk 2 – Practice: Week 2 Practice Quiz
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OPS 571 Wk 2 – Practice: Week 2 Practice Quiz

Complete the Week 2 Practice: Improving Processes and Process Design Quiz in McGraw-Hill Connect.

 

A firm has redesigned its production process so that it now takes 10 hours for a unit to be made. Using the old process, it took 15 hours to make a unit. If the process makes one unit each hour on average and each unit is worth $1,500.

 

What is the reduction in work-in-process value?

 

 

In a flowchart, what is used to represent a storage activity in a process?

 

Octagon

Square

Oval

Circle

Inverted triangle

 

 

What is the name of the national quality award given by the government of the United States?

Multiple Choice

Malcolm Baldrige National Quality Award

Congressional Medal of Quality

President’s Quality Medal

Deming Quality Award

American Quality Leader Award

 

 

What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customers?

Multiple Choice

Continuous improvement

Quality at the source

Total quality management

Kaizen

DMAIC

 

 

A process flowchart uses which of the following symbols to represent storage areas or queues in a flow diagram?

Multiple Choice

Rectangle

Arrow

Inverted triangle

Diamond

A dashed line

 

 

To reduce process throughput time, you might try which of the following actions?

Multiple Choice

Outsource activities.

Change the sequence of activities.

Improve teamwork.

Reduce management interference.

Introduce incentive pay

 

 

According to Little’s law, which of the following ratios is used to find flow time?

Multiple Choice

Cycle time/Process time

Throughput time/Process velocity

Process velocity/Throughput time

Inventory/Throughput rate

Value-added time/Process velocity

 

 

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Multiple Choice

Features

Serviceability

Perceived quality

Reputation

Aesthetics

 

 

DPMO refers to

Multiple Choice

defects per million parts

defects per many units

defects per million operations

defects per million opportunities

defects per million

 

 

A fishbone diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Multiple Choice

Define

Measure

Analyze

Improve

Control