OPS 571T Wk 2 – Apply: Week 2 Assignment

A quality guru named Joseph M. Juran is well known for his program structured around “14 points” for management.

True or False

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

True or False

When we use a make-to-stock production process, we control our production based on a desired amount of finished goods inventory.

True or False

Consider a three sequentially stepped process named as Process A, Process B and Process C. Input comes into Process A. Output form A goes into Process B. Output from B goes into Process C. Output of C is the final output. Suppose that it takes 2 minutes per unit in Process A, 3 minutes per unit in Process B and 1 minute per unit in Process C. Suppose further that Process A receives input at the rate of 30 per hour. Which process will be experiencing starving?

Multiple Choice

Process A

Process B

Process C

Process B and Process C

None

It is generally believed that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

True or False

If you want to reduce process flow time, it has been suggested that you can perform activities in the process in parallel.

True or False

A quality guru named Philip Crosby defined quality as conformance to requirements.

True or False

Throughput rate of a production process is the amount of time a unit spends actually being worked on.

True or False

Which of the following is not an analytical tool used in Six-Sigma quality improvement programs?

Multiple Choice

Flowcharts

Run charts

Control charts

Pareto diagrams

Decision diagrams

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

True or False

Quality at the source” refers to the degree to which product or service design specifications are met.

True or False

Which of the following production process terms best describes the situation when activities in a stage of production must stop because there is no work?

Multiple Choice

Blocking

Buffering

Starving

Buffer

Setup time

It is generally believed that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

True or False

Productivity in a production process can be measured by the ratio of output to input.

True or False

The term “conformance quality” refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of “higher quality” than some low-priced sub-compact automobiles.

True or False

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Multiple Choice

Features

Serviceability

Perceived quality

Reputation

Aesthetics

A rectangle is conventionally used in a process flowchart to represent a task or operation.

True or False

Job design is defined as the function of specifying the work activities of an individual or group in an organizational setting.

True or False

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Multiple Choice

Response

Serviceability

Reliability

Reputation

Perceived quality

The long-term relationship among the inventory, throughput, and flow time of a production system in steady state is called which of the following?

Multiple Choice

Peterson’s rule

Murphy’s law

Little’s law

Robert’s rule

None of these

Utilization of a production process is the ratio of output to input.

True or False

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?

Multiple Choice

DMAIC

Customer and market focus

Standardization

Control

Inspection protocols

Consider a business that can be run using a make-to-stock or make-to-order process. Further suppose that your demand is 10000 per monthand is spread out during the month. Capacity of both processes is 15000per month. Based only on this information, what would be the best choice?

Multiple Choice

Choose Make-to-stock process.

Choose make-to-order process.

Either A or B.

Both A and B

None of the above.

A process flowchart uses which of the following symbols to represent tasks or operations in a flow diagram?

Multiple Choice

Rectangle

Arrow

Inverted triangle

Diamond

A dashed line

A quality guru named Joseph M. Juran defined quality as fitness for use.

True or False