- Description
OPS 571TWk 2 – Practice: Week 2 Activities
A process is part of an organization that takes __________, turns them into __________, and adds __________ while doing so. (Choose the answer with the correct words to complete this statement.)
Designs, plans, details
Dollars, products, profit
People, employees, knowledge
Products, sales, features
Inputs, outputs, value
A firm has redesigned its production process so that it now takes 10 hours for a unit to be made. Using the old process, it took 15 hours to make a unit. If the process makes one unit each hour on average and each unit is worth $1,500.
What is the reduction in work-in-process value?
What is the name of the national quality award given by the government of the United States?
Multiple Choice
American Quality Leader Award
President’s Quality Medal
Deming Quality Award
Congressional Medal of Quality
Malcolm Baldrige National Quality Award
What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customers?
Multiple Choice
DMAIC
Kaizen
Continuous improvement
Quality at the source
Total quality management
A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?
Multiple Choice
Rectangle
Arrow
Inverted triangle
Diamond
A dashed line
To reduce process flow time, you might try which of the following actions?
Multiple Choice
Perform activities in parallel.
Change the sequence of activities.
Reduce interruptions.
Acquire additional equipment.
All of these
Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
Multiple Choice
Cycle time
Flow time
Run time
Setup time
Efficiency
The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?
Multiple Choice
Instituted a Six-Sigma approach to total quality control.
Demonstrated a high level of product quality.
Demonstrated outstanding quality in their products and processes.
Have a world-class quality control function.
Most significantly improved their product quality levels.
DPMO refers to
Multiple Choice
defects per million parts
defects per many units
defects per million operations
defects per million opportunities
defects per million
A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
Multiple Choice
Define
Measure
Analyze
Improve
Control