PHL 320 Week 4 Knowledge Check

Concept: Assessing the content of the claim, the credibility of sources, and credibility and the news media

Materials on the concept

• The Credibility of Sources
• Interested Parties
• Expertise

1.

In the context of evaluating the credibility of the sources from which people get claims, identify an accurate statement about an interested party.

An interested party is one that is likely to benefit from a person’s belief in a claim.

An interested party must be viewed with less suspicion than a disinterested party.

An interested party always provides false, unreliable information.

An interested party is the most reliable of all sources of claims.

2.

Which of the following serves as an important criterion for evaluating a person’s expertise in a subject?

Physical appearance

Gender

Education

Ethnicity

3.

Esmeralda’s cell phone is not working. She takes her phone to the service center and asks Alex, a member of the technical support team, if her phone can be repaired. Alex examines Esmeralda’s phone and tells her that her cell phone processor is damaged and that it would cost her $200 to get her phone repaired. Esmeralda tells Alex that she needs some time to consider the repair charges and leaves the showroom. Later in the day, Esmeralda’s neighbor, Jack, an electronic technician, examines her phone and claims that there is nothing wrong with the processor and that only the phone display has to be repaired. In the context of the credibility of sources, which of the following statements is true based on the information provided in this scenario?

Alex represents a disinterested party.

Esmeralda must view Alex with much more suspicion than Jack.

Alex’s claim is more credible than Jack’s claim.

Esmeralda is an interested party.

Concept: Managing group decision making

Materials on the concept

• Leadership Style
• Managing Group Decision Making
• Encouraging Creativity
• Brainstorming

4.

Which of the following points must the leader of a decision-making body consider while managing the process of group decision making?

Dominate the group discussion and convince people into conforming

Ensure that the members of the group do not engage in satisficing

Allow only a few members of the group to share their viewpoints

Avoid allowing any sort of conflict, even if it may be constructive, to creep into the discussion

5.

Sao Corp., a mobile phone manufacturing company, introduces Xyta, a new cellphone model into the market. The cellphone, sharing features with other competing products, does well in the market and brings the company good profits. Observing the success of the model, the company decides to add new features to the basic design of Xyta and re-launch the product as Xyta 2.0. The new model has more storage space, higher resolution, voice activated dialing, and a different color. In this case, which of the following techniques has Sao Corp. adopted that makes it creative

Synthesis

Invention

Modification

Creation

6.

What is the term used to refer to the process of silently documenting creative ideas that are formed during group decision making?

Brainwriting

Groupthink

Satisficing

Conformity

Concept: Managing change

Materials on the concept

• Motivating People to Change
• General Reasons for Resistance
• A General Model for Managing Resistance
• Unfreezing
• Managing Change

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7.

Which among the following reasons to resist change is caused due to people’s hesitancy to try something new because they are comfortable with the old ways of doing things?

Misunderstanding

Peer pressure

Inertia

Different assessments

8.

Farah, a senior project manager at Zoemech Inc., discovers that the software the company uses to track the productivity of its employees has become obsolete. The software is not designed to account for the employees working overtime, and this affects the accurate calculation of monthly bonuses. Farah communicates this problem to the rest of her team and explains why it is necessary for them to upgrade to a better version of tracking software. In the context of the general model for managing resistance, which stage of motivating people to change does this scenario best illustrate?

Fixing

Refreezing

Moving

Unfreezing

9.

In which of the following situations does one employ the approach of education and communication to manage resistance to change?

When there are people who are powerful enough to resist strongly

When people resist because they cannot make adjustments to cope with the changes

When the information available is based on inaccurate analyses

When all the other alternatives to resisting change are very expensive